Windows Technical-Expert

An excellent opportunity has become available for a highly motivated and passionate Windows Technical Expert to join the Government Operations Team.

**The opportunity**:
In the role of Windows Technical Expert, you will be providing technical support for the various Storage platforms enabling Telstra to deliver secure network and end user services to the Proactive Secure Managed Data Network (PSMDN) Customers. You will support IT Storage infrastructure operations critical to the successful delivery of Telstra programs, projects and services on behalf of PSMDN and the underlying management platform.

**Your key responsibilities and major tasks include, but are not limited to**:

- Manage, maintain and improve IT Storage infrastructure systems and the services delivered to PSMDN Customers, using ITIL processes to provide optimum availability and performance.
- Manage and maintain the security of the platform.
- Maintain effective technical relationships, collaborate and share information with internal and external stakeholders (see Key Relationships below), to deliver operational effectiveness.
- Comply with operational policies, procedures and ITSM processes (particularly Incident, Change, Problem, Continuous Service Improvement (CSI) and Configuration Management).
- Monitor, analyse and manage data centre system and service health, technical performance and resource utilisation (capacity).
- Manage incidents to maintain system security, availability, and performance.
- Perform and/or support testing and manage changes at least risk to platform security, availability and performance.

**Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following**:

- Qualification and proven experience managing and administering at least one, preferably two, of the following technologies in a data centre environment:

- Microsoft Windows Server, Microsoft SCCM, AD, DNS & DHCP
- Redhat Linux
- Commvault Backup and Recovery technologies
- Dell EMC Unity Storage
- EMC VNX Storage Array
- Ability to competently communicate, collaborate and coordinate with other technical staff responsible for Data Centre system administration
- Be recallable to manage high priority incidents 24/7.
- Due to the nature of the work, successful applicants MUST be Australian Citizens with a current active Negative Vetting (NV1) security clearance.

**Our perks & benefits**:

- Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
- 16 weeks paid parental leave for primary and secondary carers.
- Professional development program.
- An epic (free) Telstra mobile phone plan.
- Laptop/Device allowance renewed every 2 years.
- Purchased Annual Leave scheme.
- Discounted Telstra products and services.
- We fully embrace flexibility and choice at Telstra and it's as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you_
- To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances._

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what's possible with technology.

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.