Site Transport Lead

Spark the Change you want by joining a leading, national organisation
- Draw on previous experience to enhance operational capability
- Take the lead in this great onsite opportunity

About ANC

ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.

Our purpose is to unlock the full potential of a customer's purchase by fulfilling the delivery promise. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is created through exceptional customer outcomes.

We reimagine the experience for the customer for the better. Our DNA of innovation, adaption and reinvention has helped us sustain and grow our business for over 100 years. We are a national business delivering outcomes in ever-expanding ways, taking on challenges to meet customer and consumer expectations, and supporting our delivery agents and people be successful.
- We strive to build exceptional teams that are flexible and offer flexibility.
- We love our clients but obsess over our customers.
- We commit to enhancing brand value, customer sales and reputation.
- We are an extension of our client's brands, ensuring the customer experience is positive and expectations are met.

**The Opportunity**

ANC is seeking to appoint a highly motivated Site Transport Lead to encourage, inspire, and support our Delivery Professionals (contracted drivers) to ensure their day-to-day success.

This pivotal role suits someone who loves to be hands on, working with our Delivery Professionals and working with multiple cross-functional teams to produce positive delivery experiences.

ANC's operating mandate is to deliver the best possible outcome for clients and their customers by ensuring that every day is a successful day for our fleet of Delivery Professionals.

The Site Transport Lead is responsible in providing an extremely high level of customer service with the client, their customers and our Delivery Professionals through effective and efficient onsite support, and management of the allocation, loading and staging processes.

**What we are looking for in a Site Transport Lead**:

- Effective communication skills with an ability to develop and build positive relationships.
- High level of initiative and commitment to achieve results.
- Demonstrated problem analysis and problem-solving ability with a solution focused approach.
- Experienced in allocation and dispatch within the transport industry.
- Demonstrated ability to support and build an exceptional team environment, among staff and our Delivery Professionals.
- Experience and understanding of Transport Management Systems (FMS experience desirable)
- Familiarity with the State Road network and how it functions.

**Responsibilities Include**:

- Lead, coach and retain a high-performing fleet of Delivery Professionals.
- Set your team up for success to work safely and productively.
- You will be responsible for building a positive culture and ensuring excellent fleet retention rates.
- Lead your fleet in providing our customers with the best possible experience by ensuring day to day operational excellence.
- Dispatch work to our Delivery Professionals in a fair, impartial and professional manner to enable operational and fleet success.
- Own the futile delivery returns process from end to end, ensuring processes are followed correctly.
- Handle all communication with the client on site, regarding day-to-day operations as the first point of contact.
- You will work with the resourcing team and the Business Manager to ensure correct fleet levels are maintained.
- You will work with our Delivery Professionals and the operations team to ensure our robust initiatives are being executed to drive safety & wellbeing.