Customer Service Officer

WHO WE ARE?

Secure Parking is the largest commercial car park operator in Australia and operates over 650 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people.

Secure is one of the leading suppliers of Airport Landside Operations around Australia. Here at Brisbane Airport, we have a wide range of rewarding job opportunities for Customer Service Officers in our Kerbside Operation.

With Brisbane Airport planning to invest over 5 billion dollars over the coming years, not to mention the 2032 Olympic games, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing business giving you the ability to make a difference to our customers.

"Our mission is to ensure all visitors to Brisbane Airport have a fantastic experience be it at the end or start of their travel"

Our core values are People First, Resilience, Integrity, Daring and Passionate.

WHO WE ARE LOOKING FOR:
- The role of the Customer Service Officer "Kerbside" at Brisbane Airport reports directly to the Transport Shift Manager and Team Leader. The role will start as a Casual Employee working 20 plus hours per week with a view to becoming permanent in the future. A Customer Service Officer "Kerbside" is responsible for providing outstanding customer service, direction and information to both passengers and commercial partners alike on and around our roadways pickup and drop off aeras.

Duties include directing passengers to the right locations, allocating taxi's to departing customers, providing first aid to all visitors as required, and general management of traffic so that all clients enjoy a seamless landside operation experience.

All applicants will need to be physically fit and able to stand, walk and continually move for generally between 5 and 8 hr shifts which start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

Our teams stay fit on Kerbside walking between 5,000 and 25,000 steps per shift. Ability to keep calm and provide concise and specific information is needed, the use of handheld radios will be required with calm clear spoken communications being key. On the job training will be provided after the first days induction.

SKILLS AND QUALIFICATIONS
- Honest, reliable, bubbly, and punctual
- Friendly, cooperative, and helpful with customers
- Good communication skills with the patience to deal tactfully with people
- Ability to follow instructions as necessary
- Ability to work cooperatively and harmoniously with work colleagues and supervisors
- Willingness to comply with all corporate policies and procedures, in particular OH&S.
- Current full drivers' licence
- Willing to work in rotating shifts, any shift and weekend shifts
- The role requires a First Aid certificate and Traffic Control "Training can be provided"
- A Police check and Airport ASIC card will be required

Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process.

Secure Parking eRecruitment System (peoplestreme.net)

**Job Types**: Full-time, Part-time, Casual

Pay: $30.21 - $55.66 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Shift work
- Weekend availability

Supplementary Pay:

- Penalty rates

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person