Automotive Service Advisor

2 weeks ago

Perth, Western Australia Autoleague Full time

Permanent full-time position Monday - Friday
- Uncapped commissions, increased earning potential + car + fuel allowance
- Establish your career with one of the world's top automotive brands

Are you passionate about cars and providing exceptional customer service?

We are currently seeking an enthusiastic and knowledgeable **Automotive Service Advisor** to join our dynamic team at **Melville Volkswagen**. As an integral part of our dealership, you will play a crucial role in assisting customers with their automotive service needs. If you have a strong automotive background, excellent communication skills, and a customer-centric approach, we want to hear from you

This is an unparalleled career advancing opportunity for a hardworking, articulate and career focused Automotive Service Advisor to develop their career within our progressive, forward thinking Automotive Group.

**The Role**:

- Customer Assistance: Greet customers warmly, listen attentively to their concerns, and provide professional recommendations for vehicle repairs and maintenance. Build long-lasting relationships with customers, ensuring their satisfaction and loyalty to our dealership.
- Service Coordination: Schedule service appointments and ensure efficient allocation of resources to meet customer demands. Coordinate with the service technicians to provide accurate estimates and timelines for repairs. Communicate with customers throughout the service process, keeping them informed of progress and any necessary updates.
- Upselling and Revenue Generation: Identify opportunities to promote additional services and accessories that enhance customers' vehicle ownership experience. Provide knowledgeable advice and recommendations on service packages, extended warranties, and vehicle upgrades, with the goal of increasing sales and revenue.
- Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, service histories, and vehicle information using our dealership's software systems. Ensure all necessary documentation, including work orders and invoices, is completed accurately and in a timely manner.

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers' licence is essential
- ** Previous experience as a Service Advisor or Automotive technician is highly regarded**

**What's in it for YOU**
- Exciting, fast paced and rewarding career move
- Competitive salary package + Incentives + Benefits $$$
- Company vehicle + Fuel allowance
- Employee Assistance Program (EAP). Access to free, professional, counselling services
- Amazing company culture with a supportive management team
- Employee rewards and discount programs with offers available at restaurants and hotel across Australia

Melville Volkswagen are part of the Autoleague group, one of Australia's largest and most innovative automotive retailers, with 28+ dealerships across Australia.

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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