Service Advisor

Looking for a new challenge or to kick start your career? Join us today
- Work for a National Automotive Group with numerous opportunities
- Training and support available

**Volkswagen Wangara** (part of Eagers Automotive) has an exciting opportunity for a highly motivated and passionate individual to join our team as a
**Service Advisor**.

**This role provides great earning potential - generous salary plus commission package and drive car**

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership's service department. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment, however we would also be willing to provide training to someone new to the industry who has outstanding customer service skills.

**This includes the following**:

- Ensuring all customer requirements & commitments are met in a timely manner
- A customer-focused attitude committed to exceeding customer expectation
- Generate quotes and advise guests of any additional work that needs to be attended to.
- Actively monitoring the process of customers vehicles throughout the service department and providing them updates of the progress.
- Meeting and exceeding manufacturers CSI targets
- Liaising with the workshop and parts departments

The Service Advisor role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive 'attitude - we are looking for you

**You will ideally possess**:

- Experience in a diverse customer service environment including face-to-face, phone and online customer contact
- Previous experience in a Service Advisor role/ dealership environment (desirable but not essential)
- Strong communication and problem-solving skills
- Friendly, welcoming demeanour and a team player
- Ability to perform calmly and efficiently in a fast paced environment
- Excellent time management skills
- High attention to detail
- Excellent organisational skills
- Current Driver's License

We have built our service foundations around having outstanding customer service and attention to detail and are seeking a like-minded individual that wants to be part of our growing business for now and the future. Training and support will be provided to the right person with the right attitude.

**Start your career with us today**

**Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Volkswagen Wangara **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.

**Eagers Automotive - Moving Together