Guest Service Officer

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Guest Service Officer
role at
Hyatt Regency
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Join to apply for the
Guest Service Officer
role at
Hyatt Regency
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Summary
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Organization- Hyatt Regency Brisbane
Summary
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for
Guest Service Agents, full-time and part-time,
to join our Front Office team As an integral part of the Front Office operations, you will be the first point of contact for our guests, responsible for ensuring seamless communication between guests and hotel departments. You will handle guest inquiries, requests, and concerns, providing outstanding service and maintaining positive relationships with our clientele. Your primary focus will be on excellent communication, coordination, and ensuring guests' needs are met with efficiency and warmth.
The Role
Answer and direct guest inquiries via phone, email, and internal systems
Manage guest requests and complaints in a proactive and professional manner
Coordinate communication between various hotel departments to ensure smooth operations
Ensure all communication channels are covered during shifts (e.g. phone, email, guest messaging systems)
Assist in guest check-ins, check-outs, and reservations as needed.
Provide exceptional customer service to all guests, always maintaining a friendly, helpful manner
Assisting guests with general guest enquiries
The Person
Previous experience in guest services, hotel front desk, or customer support (preferably in hotels)
Excellent verbal and written communication skills
Strong multitasking, problem-solving, and organizational skills
Ability to remain calm under pressure and handle guest concerns with professionalism
Flexible availability, including weekends, evenings, and holidays
A positive, energetic attitude with a passion for hospitality.
Unrestricted working rights in Australia
Previous experience with Opera is advantageous
Manual drivers license highly desirable
The Perks
Complimentary accommodation at Hyatt properties worldwide
Discounted accommodation for associates as well as friends and family
Wellbeing Leave and Paid Parental Leave
Complimentary Headspace membership for Hyatt associates
Complimentary Employee Assistance Program available for colleagues & immediate family
Learning and development opportunities
Access to hotel gym facilities
10% discount with NIB Health insurance
Uniform Dry-Cleaning service
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at
Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
Industries
Hospitality
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