Front Office – Guest Services Agent

3 days ago

Brisbane, Queensland, Australia Cosmo Apartment Hotel Full time $45,000 - $65,000 per year

Front Office – Guest Services Agent (Casual)

Cosmo Apartment Hotel – Milton, Brisbane

Located in the heart of Milton, Cosmo Apartment Hotel offers a relaxed, contemporary stay just minutes from Suncorp Stadium, Brisbane's CBD, and some of the city's best restaurants, cafes, and entertainment.

We are currently seeking a motivated and hands-on Casual Front Office Guest Services Agent to join our dynamic and friendly team. If you are passionate about hospitality and love creating memorable guest experiences, we'd love to hear from you

About the Role

In this role, you will be responsible for supporting the day-to-day Front Office operations, liaising with Housekeeping and Maintenance and delivering outstanding guest service at all times.

Key Responsibilities
  • Assisting with daily Front Office operations
  • Handling guest enquiries via phone, email, and in person
  • Processing reservations and providing recommendations for local attractions and dining
  • Assisting with guest arrivals and departures following set check-in/check-out procedures
  • Achieving guest satisfaction targets by providing exceptional customer service
  • Liaising with Housekeeping and Maintenance teams to ensure smooth operations
  • Monitoring and maintaining cleanliness and presentation of public areas
About You

To succeed in this role, you will have proven experience in hotel reception or customer service and demonstrate the following skills:

  • Previous experience in a Front Office or Guest Services role preferred
  • A genuine passion for hospitality and guest experience
  • Knowledge of hotel operations, including reservations, housekeeping, and guest services
  • Strong communication skills with the ability to work collaboratively across departments
  • Excellent time management skills and attention to detail
  • Friendly, professional manner with a high standard of personal presentation
  • Ability to work independently and confidently make decisions when required
  • Proficiency in hotel systems; experience with RMS is highly desirable but not essential
Requirements
  • Must have unrestricted work rights in Australia
  • Flexibility to work a variety of shifts, including mornings, afternoons, weekends, and public holidays as required
Why Join Us

This is a fantastic opportunity to join a close-knit, supportive team at a well-established property in a great location. You'll work alongside industry professionals, gain valuable experience, and be part of a workplace that values teamwork, guest satisfaction, and personal growth.

If you're ready to bring your energy and enthusiasm to the team, apply today

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