Customer Relations Coordinator

1 week ago

Perth, Western Australia Page Personnel Full time

Opportunity to work in the evolving energy sector
- Chance to heighten and massively develop your customer service skill

**About Our Client**:
Are you looking for a dynamic and innovative energy solutions provider? Look no further

My client has realised the importance of adopting eco-friendly solutions that deliver long-term benefits. With a rich history of 75 years in delivering power solutions, they have developed a range of capabilities that include designing, building, owning, and operating various power generation facilities across WA

Key responsibilities include:

- Complaint Management - Ensure customer complaints and claims received are investigated and resolved and that appropriate records are maintained in accordance with the Complaints Management Procedure
- Internal Relations - Develop and maintain broad understanding of key business areas-including Business Development, Operations and Projects
- to provide business with advice and support for the development and delivery of customer initiatives
- Continuous Improvement - Provide feedback and analysis to drive customer experience initiatives in accordance with business objectives and strategies
- CRM Enablement - Involved in the ongoing implementation and management of the CRM for complaints management
- Performance Reporting - Prepare month end reporting on complaints and customer service initiatives
- Safety Case - Knowledge of Safety Case requirements, compliance with directly referenced policies, strategies, plans, procedures and instructions

**The Successful Applicant**:

- Excellent interpersonal and communication skills (oral and written), including the ability to build relationships and liaise with stakeholders at all levels and from diverse background's with 2-3 years' communications experience
- Passionate about customer service and proven results-driven customer service delivery
- Strong analytical and problem-solving skills
- Intermediate computer skills including the ability to utilise a range of information systems (MS Office & Salesforce or other CRM desirable)
- Highly organised with proven time management skills to effectively manage competing priorities and meet strict deadlines
- Experience using customer metrics and methodologies to help guide customer experience strategy and initiatives

**What's on Offer**:
Come and join a culturally driven organisation ASAP. The role is a Fixed Term Contract offering full time hours for 6 months with a confirmed likelihood to be extended or permanency.

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