Application Support Officer

2 weeks ago

Melbourne, Victoria, Australia Ames Australia Full time

Office of the CEO | Little Collins Street (HQ) | Ongoing - Full-time
- Full-time Maximum Term position available to 30 September 2026, based at our Little Collins St office
- Annual salary is $79,627 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Degree in Information Technology or related field AND/OR
- Minimum of 2 years' experience in a similar IT environment
- Demonstrated experience with requirement gathering and project coordination
- Ability to work effectively in a team as well as operating individually
- Demonstrated commitment to continuous improvement, quality assurance and customer service principles
- Working knowledge of Microsoft Power platform and SharePoint Online
- Knowledge and ability to work with PowerApps development tools
- Demonstrated ability to perform unit testing, integration testing, and user acceptance testing prior to deploying into production
- Ability to work closely with an information technology team to share knowledge, support the business and deliver functionality
- Basic training skills and ability to develop clear and effective instructions, training material and user guides
- Excellent and professional customer service skills, including the ability to effectively discuss technical issues with non-technical people
- Ability to deal with difficult customers and basic conflict situations
- A current, valid Driver's Licence is required
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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