Applications Support Officer

2 weeks ago

Melbourne, Victoria, Australia Charterhouse Full time

**Application Support Officer**:

- **3-month contract with a view to extension**:

- **Reputable local government organisation**

**About the Company**:
Working for a leading government authority, within an inclusive and engaged workplace culture, where staff work hard to support the community to provide a vibrant lifestyle, a growing economy and a flourishing arts sector.

You will be supported with growth and learning opportunities within an inclusive and diverse work environment, where you will be given challenging and important work that will have a real impact on the** **community**.**

**About the Role**:
This role will be onsite initially.
- Excellent customer service
- Provide support for the councils Corporate Applications
- Liase with vendors to resolve issues with core Applications
- Escalate issues to the next level of support when necessary
- Work closely with the IT coordinator to ensure that strategy, planning and delivery of desktop and network environment are seamlessly aligned
- Monitor the service desk system for all open calls, proactively providing call resolution

**About You**:

- 2 years' experience providing Application Support
- Experience with Council software is advantageous
- Proven experience providing Application Support in a Corporate environment
- Strong problem solving and negotiation skills
- Must provide a high level of customer service
- Strong understanding of all aspects of the corporate IT environment.
- Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
- Excellent time management skills with the ability to set priorities and follow direction to plan and organise.
- Ability to work autonomously and seek guidance when necessary
- Proof of vaccination certificate

**Benefits**:

- Flexible work
- Having a real impact on the community
- Extensive professional development and learning opportunities

**How you can Apply**

Click

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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