Online Customer Service Assistant

7 days ago

Melbourne, Victoria, Australia Direct Chemist Outlet Pty Full time

OverviewWe're seeking a switched-on team player to join our buzzing online support crew.
DCO Online is a rapidly growing online pharmacy business.What you'll be doingProviding top-tier customer service via email and phoneSupporting our stores with order queries, returns, and online hiccupsHelping customers navigate our website with confidence (you're their online bestie)Working closely with the online team to keep everything running smoothlyAdding your sparkle to the way we do things
What we're looking forExperience in customer service, either in-store or onlineBonus points if you\'ve used platforms like Magento and/or Adobe Commerce, or managed online forumsA retail or pharmacy background is a huge plus
Tech-savvy and quick to learn new systemsSomeone with a great attitude who thrives in a fun, fast-paced teamOffice-based role with a supportive teamOpportunity to grow with a brand that's expanding its online footprintYour voice matters – we love fresh ideas and initiativeAbout Direct Chemist OutletRetail & Consumer Products 1,001-5,000 employees.
Direct Chemist Outlet offers a wide variety of products and services for health, prescription medicines and beauty needs, at a fraction of the usual prices.
As a growing chain of pharmacies, our brand was created to meet customer requirements for the best quality service at the best possible price.
Our first store was opened in Werribee, Victoria in 2006, and we have since grown considerably throughout Australia with over 30 pharmacies nationwide.
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