Client Support Officer

1 week ago

Melbourne, Victoria, Australia Travellers Aid Australia Full time

**Who we are**

Travellers Aid is committed to enabling individuals of all abilities to connect to people and place. We take pride in the diverse backgrounds of our team which reflect the communities in which we work. We operate ethically and are guided by a volunteer Board of Directors who ensure strong and transparent governance. Travellers Aid's workforce consist of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people we serve.

We operate from four service sites at Southern Cross, Flinders Street Stations, Melbourne Cricket Grounds in Melbourne and Seymour Railway Station in regional Victoria.
**Our vision**
A society where people with mobility challenges are treated with dignity and respect, being able to lead full and rich lives with confidence.
**Our mission**
Empowering people with travel related challenges to connect, engage and participate within their communities through the use of public transport.
**Our Goal**
To be the recognised expert in the delivery of services to people facing travel related challenges.

**You'll learn new skills, develop existing ones, deepen your experiences and join a team of highly professional and very committed people. We can offer**:

- Flexible working conditions
- Supportive Team
- Training and development opportunities
- An Employee Assistance Program (EAP) that's available to all staff and their families.

**About the Role**

We are seeking expressions of interest for Client Support Officers on a permanent part time or casual engagement.

Client Support Officers provide quality personal care assistance utilising a person-centred approach and in accordance with care plans, and policies/procedures of Travellers Aid. You will work at our CBD based locations - Flinders Street Station and Southern Cross station.

A Client Support Officer position with Travellers Aid is a role that wears multiple hats. You will provide quality personal care assistance, accurate customer service support and mobility assistance for our public transport users.

**You will provide accurate and timely documentation relevant**:

- Personal Care qualification at the level of Certificate III in HACC or greater, such as a Certificate IV in Disability Studies.
- A current working with children check (Victorian)
- An international police check (where applicable)

**Job Type**: Casual

Pay: $30.00 - $31.00 per hour

Work Location: In person

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