Customer Solutions Representative

6 days ago

Melbourne, Victoria, Australia Morgan Consulting Full time

Practice Manager - Infrastructure and Cyber Security
Role: Customer Solutions Representative – MSP
Location: Melbourne CBD
Type: Permanent
Work as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments.
You'll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP setting.
Responsibilities
Administer and support Windows Server (2008–2019+), Active Directory, Azure AD, Group Policy, DNS, DHCP.
Manage Exchange, Office 365, SQL Server, and Intune environments.
Use RMM/PSA tools (Datto RMM, AutoTask) for monitoring, proactive maintenance, and ticket resolution.
Implement endpoint security, compliance, and patch management strategies.
Develop automation scripts using PowerShell, VBS, and SQL.
(Nice to have)
Deliver projects such as Intune rollouts and on-prem to cloud migrations (Azure/M365).
(Nice to have)
Support VMware, Dell EMC, Nutanix, and Veeam backup solutions.
Qualifications and Experience
2+ years' experience in systems/infrastructure or desktop engineering (MSP experience preferred).
Strong skills in Microsoft environments: AD, Azure AD, O365, Intune, Windows Server.
Hands-on knowledge of VMware, Dell EMC, Nutanix, Veeam (preferred).
Experience with RMM/PSA tools (Datto RMM, AutoTask) highly desirable.
Proficiency in scripting/automation (PowerShell essential).
Understanding of backup, DR, and security compliance frameworks.
Certifications (Desirable)
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Azure Administrator Associate
ITIL V4 Foundation
Soft Skills
Strong communication and stakeholder management.
Ability to balance multiple client priorities in a dynamic environment.
High attention to detail and documentation.
Proactive, accountable, and customer focused.
Benefits
Paid certifications.
Bi-monthly team lunches/get togethers.
Clearly defined progression plan into professional services
Company discounts across a variety of shops/restaurants
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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