Reservations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Laundy Hotels Full time

Support a collection of charming pubs, restaurants and boutique hotels
- Thrive in a supportive and inclusive working environment
- Opportunity for development and career advancement

Laundy Hotels are seeking a full-time Reservations Coordinator to support our Sales, Events & Reservations team. In this role, you'll play a pivotal role in creating an exceptional first impression for all of our valued clients visiting or enquiring about one of our many iconic venues.

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy's learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
As a Reservations Coordinator at Laundy Hotels, you will be responsible for:

- Managing reservations, responding to correspondence and promoting special packages amongst other duties.
- Providing exceptional customer service and support, to ensure a seamless experience for our guests.
- Collaborating with clients and creating proposals tailored to their needs.
- Conducting research and collecting data to enhance our services.
- Contributing ideas and suggestions for improving reservation processes, customer service protocols, and overall guest experience.

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- Outstanding customer service and communication skills.
- Previous experience in customer service or hospitality is desirable.
- Can work professionally under pressure in a fast-paced environment.
- Ability to juggle multiple tasks while maintaining a positive attitude.
- Dedication to ensuring every guest has a positive experience.
- Ability to work in a team that strives for success and excellence.
- Excellent grooming and presentation.
- Knowledge of Ivvy and SevenRooms is advantageous.

Please note this role is in our Lane Cove office, from Wednesday to Sunday.

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