Patient Experience Concierge Maroubra Full Time

2 weeks ago

Sydney, New South Wales, Australia For Health Group Full time

About ForHealth
At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we're proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you're joining a team that's "In it together" and genuinely passionate about making a difference in the lives of our patients.
About the Role
We're looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Maroubra, NSW. As the first point of contact for patients and visitors, you'll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.
Whether it's helping someone check in, navigating services like Skin2 Clinic or Evoca Women's Health, or simply offering a friendly smile - your impact will be felt every day.
Key Responsibilities
- Greet patients and visitors, assist with QR code check-in and direct them appropriately
- Support reception with appointment bookings, scanning, basic admin and phone calls
- Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
- Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
- Open and close the medical centre, ensuring a smooth start and end to each day
- Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We're Looking For
You're a people person through and through - someone who thrives in a fast-paced, customer-facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.
- Experience in reception, hospitality, retail or a concierge-style role
- Medical centre or healthcare experience is a bonus, but not essential
- Excellent communication skills and a confident, friendly manner
- Ability to multitask, stay organised and work well under pressure
- Basic tech skills and a willingness to learn QR check-in and admin systems
- Understanding of programs like CDM and CDBS (desirable)
- A team player mindset - ready to jump in and support colleagues when needed
- Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?
At our Wyoming practice, you'll be part of a passionate team committed to accessible, high-quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.
**In addition to a supportive working environment, you'll enjoy**:

- 20% off Dental treatments for you and your family
- Employee Assistance Program (EAP) - 24/7 confidential support
- Fitness Passport - access to discounted gym memberships for you and your family
- Private health insurance discounts

If you're ready to make a meaningful impact and love working with people, we'd love to hear from you.

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