Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia Dowell Windows Full time

_Founded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian-owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard._

Dowell Windows has an excellent opportunity for a vibrant and driven Service Coordinator to supervise the day-to-day running of our Service department. Reporting to the Customer Service Manager, you will be responsible for supervising staff, monitoring and achieving accurate scheduling of works for our warranty and repair works.

Your key responsibilities in the role will include but are not limited to:

- Supervising staff and providing feedback on scheduling issues
- Responding to customer queries regarding service work
- Coordinating job schedules and bookings
- Organising site glazing via the V6 system
- Following up on order details with stakeholders of the business
- Identifying and implementing job training for employees
- Maintaining accurate record-keeping
- Continuously finding new ways to improve systems and efficiencies

You will have:

- Previous team leader experience is an advantage, but not necessary
- Ability to coach and mentor staff to perform their best
- Great verbal & written communication skills
- Ability to multi-task and juggle tasks in a fast-paced environment
- Be resilient and an out-of-the-box problem solver
- High levels of initiative to work autonomously and in a team
- Good attention to the little details
- Sound Knowledge in Microsoft Excel, Word, Access, Outlook

This opportunity is perfect for a Service Coordinator who is ready to take their career to the next level as a Team Leader.

We have a great team environment where there is a hands-on approach to all that needs to be done.

Full training and ongoing support will be provided for this transition for the right person.

If you feel like this is the role for you and don't tick all the boxes, feel free to apply. We want to hear from you or any recommendations on who you feel may be suitable for this role.

This role isn't for the faint-hearted

No recruitment agencies, please

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

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