Level 2 It Help Desk Officer

1 week ago

Melbourne, Victoria, Australia Respect Full time

Are you looking for a unique opportunity to demonstrate your help desk knowledge and experience?

**_ We are seeking an experienced IT Level 2 Help Desk Officer to provide quality support and assistance to the Respect environment, staff and residents. _**

The role's primary aim is to ensure the proficient day-to-day functioning of the Information and Technology services and solutions. Working predominantly remotely, the role will focus on help desk activities as well as the procurement and logistics of equipment supply requests. Some travel and onsite work may be required.

**Who we are**:
Respect is a rapidly growing, not for profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and NSW. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

It's not work if you love your job. You will be working as part of an amazing team with a satisfaction rating of 94.2% and an eNPS of 92.

**Requirements**:
**Key duties include**:

- Provide support for all IT related matters.
- Escalation of tickets to problem or change requests.
- Working with third party vendors to resolve tickets.
- Manage all Desktop, Linux, Windows infrastructure.
- Achieve agreed service level agreements.
- Develop and maintain knowledge base documentation.
- Manage procurement activities and logistics of equipment requests.
- Contribute to IT projects.
- Any other associated task as directed by Respect.

**What you can bring to the role**:

- A completed ITIL foundations certification (desirable)
- Microsoft Certified Professional (MCP) or Fundamentals certification.

**The following technical knowledge is strongly desired**:

- G-Suite / Google workspace.
- Office 365.
- Printer management and administration.
- Microsoft Server. Microsoft Windows desktop Operating Systems.
- Microsoft Active Directory.
- Microsoft Terminal Services.
- Linux Server Administration
- Virtualisation Technology (ESXi, Xen Server Hyper-V).
- Storage Area Networking.
- TCP/IP Networking.
- Virtual Private Networking.
- Antivirus Technologies.
- Backup Technologies
- 3CX
- Jira and Confluence

**Benefits**

**We offer**:

- Competitive salary and entitlements.
- Pay incentives including not-for-profit salary packaging.
- Meaningful work in a purpose-driven organisation.
- Long-term employment in a recession-proof sector.
- A healthy and positive workplace culture.
- Learning, development, and growth opportunities.

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