Service Desk Technician

4 days ago

Darwin, Northern Territory, Australia Kinetic It Full time

ABOUT THE OPPORTUNITYWe're on the lookout for Service Desk Technicians available to work on a 24/7 rotating roster, to join the Kinetic IT team.
You will provide 1st level support and be the first point of contact for our users seeking technical assistance over the phone or via email.
Your duties include: Providing exceptional customer service remotely
Remotely troubleshooting and resolving technical issues
Logging jobs and escalating to cross-functional teams
Collaborating with other vendors and service providers
Publishing and reviewing knowledge-based articles.
Keen to get involved?
You'll just need some of the following: Experience in a customer-centric role
Top notch communication skills - both verbal and written
Passion for working in a team
Ability to stay cool, even when under pressure
Ability to work a 24/7 roster – you will receive loading on top of your salary.
Experience working in a service desk environment (desirable but not essential) The Kinetic IT Difference Regular fun company and social events
Vendor Exam Support, ITIL V4 Training, Free access to CBT Nuggets
Dedicated professional development reviews every 6 months, with monthly follow-ups
An open and supportive culture where we respect all people and individuals, and everyone has a voice About KINETIC IT
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.
As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.
We hire for the long term and have a strong focus on training and developing our employees.
Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.

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