Service Desk Technician

1 day ago


Darwin, Northern Territory, Australia Kinetic It Full time

Update your details and view your application progress.Refine SearchCategoriesService Desk & IT Support 1Employment typeFull Time 1LocationsNTDarwin 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Apply now Job no: WWREQ0031200Employment type: Full TimeLocation: DarwinCategories: Service Desk & IT SupportABOUT THE OPPORTUNITYWe're on the lookout for Service Desk Technicians available to work on a 24/7 rotating roster, to join the Kinetic IT team.
You will provide 1 st level support and be the first point of contact for our users seeking technical assistance over the phone or via email.Providing exceptional customer service remotelyRemotely troubleshooting and resolving technical issuesLogging jobs and escalating to cross-functional teamsCollaborating with other vendors and service providersPublishing and reviewing knowledge-based articles.Keen to get involved?
You'll just need some of the following:Experience in a customer-centric roleTop notch communication skills - both verbal and writtenPassion for working in a teamAbility to stay cool, even when under pressureAbility to work a 24/7 roster – you will receive loading on top of your salary.Experience working in a service desk environment (desirable but not essential)The Kinetic IT DifferenceRegular fun company and social eventsVendor Exam Support, ITIL V4 Training, Free access to CBT NuggetsDedicated professional development reviews every 6 months, with monthly follow-upsAn open and supportive culture where we respect all people and individuals, and everyone has a voiceAbout KINETIC ITWe are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.
As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.
We hire for the long term and have a strong focus on training and developing our employees.
Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.Advertised: 05 Sep 2025 AUS Central Standard TimeApplications close: 19 Sep 2025 AUS Central Standard Time
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