Service Desk Technician

3 days ago

Darwin, Northern Territory, Australia Kinetic IT Full time

Update your details and view your application progress.

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  • Service Desk & IT Support 1
Employment type
  • Full Time 1
Locations

NT

  • Darwin 1

Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.

Apply now Job no: WWREQ0031200
Employment type: Full Time
Location: Darwin
Categories: Service Desk & IT Support

ABOUT THE OPPORTUNITY

We're on the lookout for Service Desk Technicians available to work on a 24/7 rotating roster, to join the Kinetic IT team. You will provide 1 st level support and be the first point of contact for our users seeking technical assistance over the phone or via email.

  • Providing exceptional customer service remotely
  • Remotely troubleshooting and resolving technical issues
  • Logging jobs and escalating to cross-functional teams
  • Collaborating with other vendors and service providers
  • Publishing and reviewing knowledge-based articles.

Keen to get involved? You'll just need some of the following:

  • Experience in a customer-centric role
  • Top notch communication skills - both verbal and written
  • Passion for working in a team
  • Ability to stay cool, even when under pressure
  • Ability to work a 24/7 roster – you will receive loading on top of your salary.
  • Experience working in a service desk environment (desirable but not essential)

The Kinetic IT Difference

  • Regular fun company and social events
  • Vendor Exam Support, ITIL V4 Training, Free access to CBT Nuggets
  • Dedicated professional development reviews every 6 months, with monthly follow-ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice

About KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.

Advertised: 05 Sep 2025 AUS Central Standard Time
Applications close: 19 Sep 2025 AUS Central Standard Time

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