Technical Services Coordinator

We have an exciting opportunity for a part time/full time **Technical Services Coordinator** to be part of our team at a new state of the art campus the **University of Canberra at Castle Hill, Sydney.**
- **The University of Canberra has partnered with the Education Centre of Australia (ECA) to open a campus in Castle Hill offering various nursing and health related courses.**_

The University of Canberra is a young University anchored in the national capital. UC works with government, business, and industry to serve our communities and nation. UC challenges the status quo always pursuing better ways to teach, learn, research, and add value - locally and internationally. Distinctive by Design, UC is the University for the Professions.

Its purpose is to provide education which offers high quality transformative experiences to everyone suitably qualified; to engage in research which makes an early and important difference to the world around us; and to contribute to the building of just, prosperous, healthy, and sustainable communities.

**The Education Centre of Australia (ECA)** is one of the leading and diverse education group that operates at the forefront of Australia's higher education sector with multiple campuses in Sydney, Brisbane, and Melbourne. Over the past two decades we have helped tens of thousands of through English language courses, undergraduate degrees, postgraduate degrees, and targeted internships.

As a growing network of colleges, we are looking for more people to join us in providing high quality educational experiences and project-based learning opportunities to students from around the world to transform their lives.

As an integral member of the team, you will have a rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with our organization and is self-motivated and an enthusiastic 'go-getter' who likes to take responsibility.

**PRIMARY RESPONSIBILITIES**

The occupant of this position will be required to:

- Manage clinical laboratory functions and provide support and guidance to support team members to solve complex issues as they arise, escalating to the Discipline Lead Nursing as required.
- Manage and oversee the safe operation of dedicated laboratories, including management of standard operating procedures, risk management processes and health and safety procedures.
- Liaise closely with the with Head of Technical Services Manager on the Bruce Campus regarding technical requirements and technical related issues as required. Act as the primary point of contact for teaching and research technical support needs within Faculty programmes.
- Lead team to plan, prepare and set-up laboratories for teaching/research including setting up and dismantling equipment, instrumentation, simulation resources, analysers, chemicals and consumables. Identify and elevate any issues to UCHS Discipline Lead (UCSH) and Head of Technical Services as required.
- Work with the teaching and professional support teams to develop and maintain technical documentation to ensure effective communication of laboratory requirements.
- Oversee the maintenance, repair, and calibration of equipment to ensure safe, reliable and accurate operation. Support team to engage contractors for repair and maintenance as required and maintain accurate equipment service and maintenance records.
- Provide the Programme/s convenor UCHS Discipline Lead (UCSH) and Head of Technical Services) with reports and advice on equipment uses, maintenance and safety requirements to maintain a safe and efficient environment for staff and students.
- Provide advice to the Programme/s convenor UCHS Discipline Lead Nursing and Head of Technical Services on future laboratory space requirements and equipment needs, including preparation of information for annual Faculty equipment summit.
- Maintain records and adhere to University of Canberra processes as required for level of financial delegation, including review of team credit card expenses.
- At all times demonstrate commitment to the University of Canberra's Charter of Conduct and Values and Capability Framework.

**KEY CAPABILITIES**

**Customer Service**
- Delivers seamless customer focused service underpinned by simplified and efficient processes.
- Understands and anticipates customer needs.

**Effective Communication**
- Communicates effectively and adjusts messages and delivery appropriate to audience.
- Listens to others and effectively communicates ideas.
- Influences and negotiates persuasively.

**Collaboration**
- Works collaboratively with others and creates opportunities within team of work colleagues.
- Looks beyond self and immediate team to add value to the whole University.
- Develops relationships with external parties. Seeks and acts on opportunities to connect external parties and customers with the University.

**Delivers Results**
- Delivers on agreed outcomes and escalates issues as appr