Client Services Technical Coordinator

1 week ago

Sydney, New South Wales, Australia Winning Appliances Full time $104,000 - $130,878 per year

At Winning Group, we're more than a retailer – we're Australia's leading experience company. Since 1906, we've been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo.

We're driven by our values – innovation, collaboration, and a mandate to leave the world a better place. We take pride in creating an environment where people can thrive, bringing together diverse perspectives and shared passion to deliver excellence for our customers.

As a Client Services Technical Coordinator, You'll

  • Provide expert technical support to clients, installers, and the sales team across bathware, furniture, and lighting.
  • Troubleshoot and diagnose product faults, guiding customers with practical solutions and advice.
  • Manage the end-to-end warranty process including fault diagnosis, parts coordination, and technician scheduling.
  • Collaborate with suppliers, installers, and internal teams to resolve issues quickly and effectively.
  • Maintain accurate records, documentation, and reports for customer inquiries and supplier claims.
  • Support the Customer Experience team with technical insights and escalations.
  • Assist Finance and Admin teams with credits, refunds, or sales returns related to faulty products.

This position requires full-time attendance at our Waterloo HQ.

You'll have –

  • Strong communication skills with the ability to manage customer expectations.
  • Experience in technical support, warranty coordination, or product servicing.
  • Problem-solving skills with a proactive, solutions-oriented mindset.
  • Ability to multitask in a fast-paced environment while maintaining accuracy.
  • Advanced computer literacy with confidence in learning new systems.
  • Strong collaboration skills, working effectively with suppliers, clients, and internal teams.

Why Winning?
At Winning, you'll join a team where creativity, service, and passion are celebrated. We invest in our people, offering continuous development and genuine career progression opportunities across our growing Group.

Our Employee Benefits Include

  • Our new state-of-the-art office in Waterloo with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces.
  • Enjoy generous discounts on all products across our Group
  • Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle.
  • Celebrate your successes and unwind with our weekly Friday drinks tradition.
  • Kickstart your day with a delicious fortnightly breakfast BBQ.
  • We believe in promoting from within and are a growing company — where you start isn't where you'll finish
  • Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead.
  • Access EAP services, including free health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching.

We're proud to nurture a diverse and inclusive workplace where everyone feels they belong. We welcome applicants from all backgrounds and encourage you to apply if this role excites you.

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