Product Support Advisor

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Austin Engineering Ltd provided pay range
This range is provided by Austin Engineering Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$145,000.00/yr - A$156,000.00/yr
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About the role
Reporting to the Sales Manager in WA, this full-time
Product Support Advisor
role will be responsible for providing technical support and product expertise to Austin Engineering's mining equipment clients across Western Australia. You will be based in our Perth office with regular site travel and play a key part in ensuring our customers receive exceptional service and get the most out of our industry-leading products.
What you'll be doing
Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely manner
Providing training and guidance to customers on the proper operation and maintenance of our mining equipment
Liaising with our engineering and manufacturing teams to communicate customer feedback and requirements
Preparing technical documentation and user manuals to support the implementation and use of our products
Identifying opportunities to improve our product offerings and customer service based on client needs
Maintaining detailed records of all customer interactions and support activities
What we're looking for
Preferably, minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industry
Strong understanding of the design, operation and maintenance of heavy equipment used in mining and extractive applications
Excellent communication and interpersonal skills to build trust and rapport with clients
Ability and willingness to provide support to our resource clients outside of normal business hours over the phone, if required
Demonstrated ability to quickly diagnose and resolve complex technical or product issues
Skilled at translating technical information into easy-to-understand guidance for customers
Tertiary qualification in a relevant engineering or technical discipline such as boilermaker in heavy fabrication is highly regarded
What we offer
At Austin Engineering, we're committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits including:
Ongoing training and development opportunities to expand your skills
Competitive salary with sales incentives structure
Stable, long-term employment with leading mining services provider
About us
Austin Engineering (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world's largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions. From our facilities in Australia, Indonesia, USA & Chile. Austin delivers a global and local presence in the world's principal mining regions delivering high-quality, cost-effective solutions, delivered on time and backed by a life of product support.
Apply now
We do not accept unsolicited applications from recruitment agencies.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Product Management and Customer Service
Industries
Mining, Engineering Services, and Manufacturing
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