Product Support Advisor

4 days ago

Perth, Western Australia Buscojobs Full time

About the Company

Work with a global leader in heavy fabrication, specialising in buckets and trays for large-scale mining equipment (CAT, Komatsu, Hitachi). This is your chance to join a company recognised for reliability, product quality, and performance across the mining sector.

The Role

As a Product Support Advisor, you'll be the technical link between engineering, workshop operations, and clients. From build to delivery and beyond, you'll ensure products perform to spec, manage warranty issues, and provide on-site support. This is a technical role (not sales), suited to someone with strong field or OEM experience who thrives on problem-solving and customer service.

Key Responsibilities:

  • Provide technical advice, inspections, and after-sales support to clients
  • Manage warranty claims, troubleshooting, and performance reviews in the field
  • Liaise with engineering and workshop teams to ensure timely delivery and product quality
  • Compile reports, provide improvement feedback, and support new product estimates

What's on Offer

  • Salary: $155k–$165k + super
  • Location: Kewdale (onsite 2–4 days per week, flexible travel, WFH available)
  • Benefits: Flexible work options, time in lieu for travel, bonus/incentive scheme under review

About You

  • Boilermaker trade certificate OR engineering qualification essential
  • Experience with OEMs, field service, or technical product support
  • Strong communicator comfortable working with site teams and clients
  • Knowledge of mining attachments/products highly regarded
  • Proactive, customer-focused, and solutions-driven

Why Join?

  • Global industry leader in mining equipment fabrication
  • Blend of technical, field, and client-facing responsibilities
  • Flexible work structure with competitive remuneration

If you're ready to step into a technical role where your expertise directly impacts product performance in the field, hit Apply Now or reach out for a confidential discussion.

Marie

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