
Product Support Advisor
2 weeks ago
Job Title:
Product Support Advisor - Mining Operations Specialist
Job Overview:
We are seeking a Product Support Advisor to provide expert maintenance support and technical assistance to customers in the Mining Area C region.
Main Responsibilities:
- Maximise operational uptime and product reliability by delivering comprehensive maintenance support and troubleshooting services
- Carry out thorough diagnosis, repairs, and maintenance on customer Caterpillar equipment
- Conduct regular equipment inspections adhering to safe working practices and lifesaving rules
Requirements:
- Australian-recognised Heavy-Duty Trade Certificate with post-trade experience
- Prior Field Service or Regional Mine site experience maintaining similar fleet types is highly desirable
- Strong customer relationship building skills
- The ability to advise, train, offer excellent customer service, and perform tasks as required
- Previous working product knowledge with Caterpillar products is highly desired
- Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers, and Graders
- Alignment with WesTrac's core values of Safety, Pride, Accountability, Respect, and Customer Focus
About Us:
Our organisation prioritises our people, focuses on delivering exceptional outcomes, and offers opportunities for professional growth and development.
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