Product Manager Qantas

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD
- **Exciting opportunity within the CCB White Label Cards business to be part of the Qantas partnership**:

- **Great steppingstone - own your career path**:

- **We embrace inclusion and diversity at our core**

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as a Product Manager-Qantas in CCB's Cards and Unsecured Lending team.

**The role**

The acquisition of Citigroup Australia's consumer business supports NAB's strategic growth ambition for Personal Banking, helping the bank achieve its goals faster as it drives toward being Australia's best Personal Bank.

The Product Manager for Qantas Premier Credit Cards is a key role within the Qantas White Label Commercial & Product Team, which sits within the Citi-branded & White Label Cards & Loans division of National Australia Bank (NAB).

The position is responsible for the delivery of day-to-day business outcomes for the Qantas Premier credit card portfolio in support of the Senior Commercial Manager and managing effective working relationships with both internal and external stakeholders.

**Day to day you will**:

- Assist in the execution of strategies to optimise key product profitability drivers and maximise revenue, including product construct changes and new features.
- Support and execute relevant partnership servicing and marketing communications to customers, including regulatory and compliance mandates. This may include preparing business/vendor briefs, data briefs, seeking approvals (AB/CA), execution (Sales Force) and fulfilment
- Manage vendor relationships and briefing for plastics, collateral, mail house orders and creative agencies
- Support Acquisition and Portfolio activity across various channels in order to meet financial and business objectives
- Work in partnership with Digital Banking, Consumer Tech and Partners for the delivery of tech enhancement as part of Partnership roadmap and governance of production incidents
- Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on contractual metrics
- Assist in the preparation of Partner reviews, including presentation development containing new proposals, project status updates and performance data with analysis of work undertaken

**What you will bring**:
With superb stakeholder management and 1st class communication and interpersonal skills that are second to none, you come to us with:

- Tertiary qualifications in a relevant field, such as Marketing, Economics or Business
- Extensive experience in the financial services industry and ideally in the Unsecured Lending business
- Ability to multi-task under pressure, in a fast-paced and complex environment
- Analysis and decision-making experience
- Proven ability to build effective working relationships
- Understanding of the business and its customers, while consistently look for opportunities to improve business performance.
- Experience leading Change and Innovation and Operational Execution

**A diverse and inclusive workplace works better for everyone**

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

**Focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world-class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.