Digital Product Manager

Job Description

• Challenge yourself to implement ideas that are forward-thinking and improve the customer experience within Qantas and Jetstar Hotels & Holidays
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position, based at our Head Office in Mascot, Sydney

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that's constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Digital Product Manager, you'll create value by improving digital experiences for Qantas and Jetstar Hotels & Holidays customers. Your responsibilities will be centred on the servicing and payments stream, enhancing our payment and post-booking experiences.

You'll partner with the Senior Product Manager and Tribe Leadership team to define the product roadmap, then lead your squads to execute on this. This role requires close collaboration with stakeholders across the business, including Marketing, Commercial, Customer Operations, and Technology.

To be successful in this role, you will need strong analytical skills with the ability to dive into multiple information sources to identify pain points and make recommendations. You'll also be a highly motivated self-starter with the capability to deliver on key product initiatives.

You'll have –

• 3+ years of experience as a Product Manager or a similar leadership role, with strong understanding of mobile and web technologies.
• Tertiary qualifications in Business, Computer science, Information Systems and/or relevant field.
• Demonstrated domain knowledge gained in a complex digital environment, such as payments, an Online Travel Agency or large-scale eCommerce site.
• Experience with digital experimentation and A/B testing, with a solid understanding of experiment design principles, and knowledge of testing platforms.
• Previous experience in and knowledge of Salesforce CRM will be highly regarded.
• Working knowledge of Product Management and Agile methodologies.
• Excellent leadership skills with experience guiding multiple cross-functional squads to execute a product roadmap, in a fast-paced and continually changing environment.
• Strong collaboration and communication skills with a proven ability to partner with diverse stakeholder groups, including Marketing, Commercial, Customer Operations, and Technology.
• Experience launching multiple digital products and an ability to think strategically and creatively.
• A demonstrated and focused desire to build products and services that customers will love.
• The capacity for self-motivation, independent initiative and creative problem-solving.
• The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 24th of August

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.