Key Account Manager

1 week ago

Adelaide, South Australia Epiroc Full time

Responsibilities: Strategic Relationship Management:Build and maintain trusted, collaborative relationships with stakeholders across multiple operations, including supply, maintenance, operations, and technology.
Account Strategy & Execution:Develop and execute a comprehensive strategic account plan ensuring Epiroc's solutions deliver measurable value.
Innovation & Value Delivery:Identify and promote innovations that align with customer goals in safety, productivity, decarbonization, and digital transformation.
Commercial Management:Manage contract performance, lead commercial negotiations, and ensure alignment with agreed terms, pricing structures, and KPIs.
Forecasting & Operational Planning:Collaborate with internal stakeholders to anticipate customer demand and align internal planning with BHP's project and production schedules.
Issue Management:Act as a point of escalation to resolve technical, operational, or commercial issues quickly and effectively, minimizing disruption and ensuring customer satisfaction.
Qualifications & Experience: Strong understanding of surface and/or underground mining operations
Demonstrated ability to manage high-value, complex customer relationships
Experience working in or supporting remote mining operations is advantageous Key Competencies: Strong commercial and negotiation skills
Exceptional communication and interpersonal skills
Technical acumen and familiarity with mining equipment and automation technologies
Customer-first mindset with a drive to create value
Resilient, proactive, and solution-focused What we offer: Company Vehicle, Phone, Laptop
Company-paid Income Protection
Unlimited career opportunities
Paid parental leave for primary and non-primary carers
Above NES long service leave
Years of service recognition awards
Training and mentorship opportunities
Flexible work opportunities Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.
With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK billion in 3, and has around passionate employees supporting and collaborating with customers in around countries.

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