Key Account Manager

Key Account Manager Functional area: Marketing & SalesOnsite or Remote: HybridPrimary Skills:Country/Region: AUCity: LonsdaleLocation:Lonsdale, SA, AU, 5159Date of posting: Sep 4, 2025This is a key position within the Epiroc sales organisation, providing our customers with productive and innovative equipment solutions that represent longer term sustainable value for their business bottom line.As a Key Account Manager you will serve as Epiroc's key interface with one of the world's leading resource companies.
In this critical role, you will build and strengthen long-term relationships across multiple sites and functions, ensuring our products, technologies, and services are aligned with their operational and strategic priorities.
You will drive account planning, service excellence, and innovation to deliver value for both Epiroc and our customer.There are several attributes that the successful applicant will need to possess, which include:A listener first and a sales professional secondA resilient, self-motivated solutions finderHighly developed communication skills and emotional intelligenceAn understanding of how to balance customer advocacy with favourable commercial outcomesStrong collaboration skills and the ability to find common ground with people approaching projects from differing perspectivesThe ability to make decisions within set parameters, and the confidence to deliver information to various levels within both Epiroc and the customer's organisationsA background in and an understanding of business development, account management or general salesA technical aptitude - you don't need to be an expert regarding machinery as you will be supported in that space, but a solid understanding of technical considerations is importantWillingness to undertake extensive travelExposure to mining and related industries will be well-regardedA competitive nature - the desire to succeed for your customer, yourself and EpirocIt would be highly advantageous if you have the ability to read and speak Mandarin Key Responsibilities Strategic Relationship Management: Build and maintain trusted, collaborative relationships with stakeholders across multiple operations, including supply, maintenance, operations, and technology.Account Strategy & Execution: Develop and execute a comprehensive strategic account plan ensuring Epiroc's solutions deliver measurable value.Innovation & Value Delivery: Identify and promote innovations that align with customer goals in safety, productivity, decarbonization, and digital transformation.Commercial Management: Manage contract performance, lead commercial negotiations, and ensure alignment with agreed terms, pricing structures, and KPIs.Forecasting & Operational Planning: Collaborate with internal stakeholders to anticipate customer demand and align internal planning with BHP's project and production schedules.Issue Management: Act as a point of escalation to resolve technical, operational, or commercial issues quickly and effectively, minimizing disruption and ensuring customer satisfaction.
Qualifications & Experience 5+ years' experience in strategic account management, technical sales, or mining services-preferably with major mining companiesStrong understanding of surface and/or underground mining operationsDemonstrated ability to manage high-value, complex customer relationshipsExperience working in or supporting remote mining operations is advantageousStrong commercial and negotiation skillsExceptional communication and interpersonal skillsTechnical acumen and familiarity with mining equipment and automation technologiesCustomer-first mindset with a drive to create valueResilient, proactive, and solution-focused What we offer Company Vehicle, Phone, LaptopCompany-paid Income ProtectionUnlimited career opportunitiesPaid parental leave for primary and non-primary carersAbove NES long service leaveYears of service recognition awardsTraining and mentorship opportunitiesFlexible work opportunitiesEpiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.
With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around passionate employees supporting and collaborating with customers in around 150 countries.
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