Luxury Experience Manager

Job Title
Job Title:Administrative Manager – Splendour Tailored Tours
Job Type
Job Type:Full Time
About Us
Splendour Tailored Tours is a premier private VIP tour company based in Sydney, crafting fabulous bespoke itineraries that connect discerning travellers with local experts and exclusive behind-the-scenes experiences.
Learn more at
The Role
We are seeking aLuxury Experience Managerto play a key role in expanding and delivering our portfolio of exceptional experiences.
This role involves collaborating with carefully selected suppliers and trade partners, ensuring seamless execution of high-end tours, and enhancing our offerings for an international clientele.
As Luxury Experience Manager, you will not only deliver world-class itineraries but also have the creative freedom to design unforgettable moments that shape Splendour's reputation on the global stage.
This is a rare opportunity to blend creativity, strategy, and relationship management in a role that celebrates Sydney as a premier luxury destination.
Success in this role means
Becoming a trusted partner to high-profile clients and trade leaders.
Playing a pivotal role in expanding Splendour's international recognition.
Shaping how the world experiences Sydney through one-of-a-kind, personalised journeys.
Key Responsibilities
Itinerary Curation & Quoting
Respond to client inquiries and collaborate with discerning travellers to craft bespoke itineraries tailored to specific interests and budgets.
Balance creativity with meticulous attention to detail.
Prepare detailed proposals and pricing within defined budgets and timelines.
Ensure itineraries reflect Sydney's rich culture, history, and dynamic offerings.
Stakeholder & Relationship Management
Build and maintain strong relationships with key industry partners, including:
Inbound Tour Operators (ITOs), Wholesalers, Travel Agents, and Online Travel Agencies (OTAs)
Chief Concierges at Sydney's top hotels
Direct clients, ensuring a personalised and seamless experience
Tour Coordination & Logistics
Confirm tour bookings, issue invoices, and oversee all logistical arrangements.
Orchestrate flawless experiences with third-party providers, including transportation, dining, and exclusive events.
Maintain accurate records within our CRM platform.
Post-Tour Engagement & Quality Enhancement
Conduct follow-ups with guests and partners to gather insights and feedback.
Use feedback to continually refine and elevate the experience portfolio.
Encourage and manage guest testimonials across platforms such as TripAdvisor and Google Reviews.
Skills & Qualifications
Preferred: Experience in the luxury tourism or travel industry.
Strong written and verbal communication skills.
Exceptionally strong time management and attention to detail
Ability to work independently and proactively.
In-depth knowledge of Sydney's cultural, culinary, and hospitality landscape.
Ideal Candidate Attributes
A passion for curating exceptional travel experiences.
A creative thinker who loves a challenge.
A great sense of humour and enthusiasm for the industry.
Established connections within Sydney's hospitality, arts, and entertainment sectors.
Experience in a similar role, such as a Travel Designer at an ITO (not a dealbreaker).
Why Join Splendour?
Be at the forefront of Sydney's luxury tourism industry.
Enjoy insider access to Sydney's most exclusive venues, events, and experiences.
Build an influential network across 5-star hotels, international travel partners, and premium lifestyle brands.
Contribute directly to the growth of a globally recognised luxury brand.
If you are passionate about creating world-class luxury experiences and thrive in a dynamic, fast-paced environment, we'd love to hear from you
If you think you're the one –send across a cover letter and resume (non-AI, authentic versions preferred) to
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Travel Arrangements
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