Luxury Experience Manager

Job Title

Job Title: Administrative Manager – Splendour Tailored Tours

Job Type

Job Type: Full Time

About Us

Splendour Tailored Tours is a premier private VIP tour company based in Sydney, crafting fabulous bespoke itineraries that connect discerning travellers with local experts and exclusive behind-the-scenes experiences. Learn more at www.splendourtailoredtours.com.au

The Role

We are seeking a Luxury Experience Manager to play a key role in expanding and delivering our portfolio of exceptional experiences. This role involves collaborating with carefully selected suppliers and trade partners, ensuring seamless execution of high-end tours, and enhancing our offerings for an international clientele.

As Luxury Experience Manager, you will not only deliver world-class itineraries but also have the creative freedom to design unforgettable moments that shape Splendour's reputation on the global stage. This is a rare opportunity to blend creativity, strategy, and relationship management in a role that celebrates Sydney as a premier luxury destination.

Success in this role means

• Becoming a trusted partner to high-profile clients and trade leaders.
• Playing a pivotal role in expanding Splendour's international recognition.
• Shaping how the world experiences Sydney through one-of-a-kind, personalised journeys.

Key ResponsibilitiesItinerary Curation & Quoting

• Respond to client inquiries and collaborate with discerning travellers to craft bespoke itineraries tailored to specific interests and budgets.
• Balance creativity with meticulous attention to detail.
• Prepare detailed proposals and pricing within defined budgets and timelines.
• Ensure itineraries reflect Sydney's rich culture, history, and dynamic offerings.

Stakeholder & Relationship Management

• Build and maintain strong relationships with key industry partners, including:
• Inbound Tour Operators (ITOs), Wholesalers, Travel Agents, and Online Travel Agencies (OTAs)
• Chief Concierges at Sydney's top hotels
• Direct clients, ensuring a personalised and seamless experience

Tour Coordination & Logistics

• Confirm tour bookings, issue invoices, and oversee all logistical arrangements.
• Orchestrate flawless experiences with third-party providers, including transportation, dining, and exclusive events.
• Maintain accurate records within our CRM platform.

Post-Tour Engagement & Quality Enhancement

• Conduct follow-ups with guests and partners to gather insights and feedback.
• Use feedback to continually refine and elevate the experience portfolio.
• Encourage and manage guest testimonials across platforms such as TripAdvisor and Google Reviews.

Skills & Qualifications

• Preferred: Experience in the luxury tourism or travel industry.
• Strong written and verbal communication skills.
• Exceptionally strong time management and attention to detail
• Ability to work independently and proactively.
• In-depth knowledge of Sydney's cultural, culinary, and hospitality landscape.

Ideal Candidate Attributes

• A passion for curating exceptional travel experiences.
• A creative thinker who loves a challenge.
• A great sense of humour and enthusiasm for the industry.
• Established connections within Sydney's hospitality, arts, and entertainment sectors.
• Experience in a similar role, such as a Travel Designer at an ITO (not a dealbreaker).

Why Join Splendour?

• Be at the forefront of Sydney's luxury tourism industry.
• Enjoy insider access to Sydney's most exclusive venues, events, and experiences.
• Build an influential network across 5-star hotels, international travel partners, and premium lifestyle brands.
• Contribute directly to the growth of a globally recognised luxury brand.

If you are passionate about creating world-class luxury experiences and thrive in a dynamic, fast-paced environment, we'd love to hear from you

If you think you're the one – send across a cover letter and resume (non-AI, authentic versions preferred) to carly@splendourtailoredtours.com.au

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Travel Arrangements

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