Service Partner Coordinator

7 days ago

Brisbane, Queensland, Australia Tritium Full time

Want to work in a fast paced dynamic environment?
- Exciting and challenging position with great long term career potential.
- Global company, listed on the NASDAQ, ruling the EV space

**Tritium** is a NASDAQ listed, Australian founded, technology company whose mission is to electrify transportation. We do this as a world-leading electric vehicle charging infrastructure developer that enables the acceptance and growth of e-mobility. Tritium is a fast-growing global company with offices in Brisbane, California, Tennessee, Singapore and Amsterdam. In a global environment that is hungry for innovation in the use and storage of energy,
**Tritium** leads the design, manufacture and distribution of fast-charging infrastructure for electric vehicles.

**About the role**
The Service Partner Coordinator role reports to the Global Commercial Manager and will monitor and manage service partner performance to ensure that Tritium performs against service level agreement commitments agreed to with our customers. This role will manage relationships with third party service agents across the Australia and wider Asia Pacific region, performing cyclical financial and operational reviews to ensure that our partners are performing in-line with contractual commitments.

**About you**
- Bachelor's degree in business, finance, statistics or a related discipline
- 2-5 years experience managing supplier and customer relationships
- Strong MS suite experience (particularly MS Excel)
- Familiarity with ERP systems - Experience with Salesforce is desirable.
- Experience in reviewing, interpreting and negotiating contracts
- Experience reviewing and analyzing incomplete datasets
- Tender experience
- Fluent in written and verbal English
- Experience with warranties and service level agreements (desirable)

Knowledge of:

- Sourcing and onboarding new service partners in the Australia
- Managing Service Partner Relationships monthly and quarterly performance reviews with Service Partners
- Ensuring that Tritium have sufficient coverage and capacity for all new charger installations across APAC region
- Modelling demand requirements
- Support the customer experience team in timely resolution of cases and escalating issues where necessary
- Supplier performance reporting and analysis
- Support new bids and tenders with SLA and warranty pricing
- Work with internal stakeholders to improve the quality of reporting
- EV charger asset and fleet performance reporting
- Contribute to budgeting and forecasting for the global services business
- Ongoing customer performance reporting
- Business case preparation and review
- Support team performance goal setting and reporting
- Support the sales team for new and existing customer queries
- Support the finance team with month end financial calculations and reporting
- Ensure asset, supplier and customer data is maintained
- Adhoc reporting and analysis where required

**Benefit**

This is an incredible opportunity to join a thriving business that is just getting started. It is a fast-paced environment, and Tritium is kicking some major goals within the industry and their sector. Offering competitive salaries and plenty of growth opportunities, joining is a no brainer.

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