Intake Coordinator

**Our Values**

To provide assertive, responsive and evidence-based mental health care.

**Service Overview**

Clarity Health Care is an accredited mental health service delivering a multidisciplinary, responsive program offering care to people with any form of mental health concern or mental illness. Our mental health programs offer psychiatrists, psychologists, occupational therapists, social workers and registered nurses. More important than discipline, is the individual skill of the senior mental health clinicians we employ. Evidence-based care is delivered through outreach services, clinic-based appointments, telehealth and group programs, based on clinical reasoning and need. Due to the design of the workforce at Clarity, collaboration and continuity of care is core to the delivery of the treatment, with the recovery model and bio-psycho-social model being the grounding principles of all care.

Do you have a passion for helping people and excellent organisational skills? We have an opportunity for an experienced Intake administrator to join our Clinic Support Team on a full-time basis, who will play a vital role in supporting the day-to-day operations of our busy mental health clinic.

The Intake Coordinator will be responsible for managing and processing new referrals for Medicare and partnership program.

**Key Responsibilities**
- Client Scheduling: Contact new clients, assess their needs, and schedule them with the appropriate clinician based on their requirements and availability.
- Partnership Program Call List Management: Maintain and execute a monthly call list for our partnership program, explaining service offerings to potential clients and ensuring timely follow-ups and effective communication.
- Administrative Support: Assist with additional administrative tasks, including data entry, documentation, and coordination with clinicians as needed.
- Communication: Serve as the primary point of contact for new referrals and clients, providing clear and professional communication.
- Compliance & Confidentiality: Maintain strict confidentiality at all times and understand privacy policies
- Understand and explain Clarity Health Care services, including referrals, billing, and consultation fees.
- Work well in a team environment and are a good communicator, happy to jump in to help other areas of the business when required.

**About you**
- Excellent customer service skills, understanding the different needs of our clients, and having a friendly and empathetic attitude
- Experience working with Medicare clients in a mental health setting
- Understanding of Medicare Services and billing codes
- Comfortable reading and reviewing sensitive information
- Confident calling potential new clients explaining our services and answering questions
- Highly organised and thrives working in a fast-paced environment
- Experience in a similar administration role will be highly regarded
- Proficient in using Word, Excel, PowerPoint/Experience using Halaxy is an advantage
- Open to learning new software programs
- Excellent verbal, written communication and interpersonal skills.
- Ability to work as a reliable and trustworthy team member
- Can multi-task and prioritise under pressure
- Comfortable adapting to change and following the practice procedures
- Understand the importance of patient confidentiality
- Enjoy working within a supportive team
- Actively participates in team activities

We're eager to hear from you and discover how you can contribute to our team.