Customer Operations Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**ABOUT US**

Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're **_Already on it_** That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at **Global Payments we**deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

**Storman** is a leading provider of self storage management software. Established over 30 years ago in New Zealand and now servicing customers across the globe - Storman offers powerful cloud based tools to streamline operations, manage customers, and process payments-delivering an all-in-one solution that drives efficiency and business growth. Storman helps storage businesses run smarter every day by reducing admin and allowing Storage facility operators to manage their facilities anywhere, anytime - on any device.

**ABOUT THE ROLE**

We're on the lookout for a **Customer Operations Specialist - Customer Journey** to help us reimagine and optimise the way our customers engage with our platform—from first contact to long-term success.

In this pivotal role, you'll analyse, map, and improve each step of the customer lifecycle, collaborating across teams to design and deliver content, processes, and touchpoints that keep customers supported, engaged, and empowered.

**What You'll Do**:

- Map and document the end-to-end customer journey from sales and onboarding to adoption and support;
- Identify key touchpoints, friction points, and opportunities for a smoother experience;
- Work closely with Sales, Marketing, Product, and Support to understand customer needs;
- Use data to track journey effectiveness, spot gaps, and suggest improvements;
- Recommend and support process enhancements that align with customer expectations;
- Ensure everything you create aligns with brand tone, product positioning, and accessibility standards.

**SALARY**
- The salary range for this role is $80, 000 per annum plus super
- Please note this is a 6 month fixed term contract

**ABOUT YOU**

We're looking for a teammate who will stand by our values:

- Passion; Care; Accountability; Excellence; and Ingenuity and bring them to life. A brand ambassador who collaborates, partners and stands with us.
- Experience in Customer Operations, Customer Success, CX Design, or a similar role (SaaS background preferred);
- Strong ability to map, analyse, and improve complex customer journeys;
- Excellent communicator, able to turn insights into clear, customer-friendly content;
- Hands-on experience with HubSpot automations, including workflows and sequences, is a strong plus;
- Data-driven mindset with a working knowledge of lifecycle metrics and segmentation;
- Organised, collaborative, and passionate about continuous improvement.

**OUR BENEFITS**

**Join a leading global technology brand that offers benefits you'll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.

**READY TO APPLY?**
- We respectfully ask that no recruiters contact us with regards to this role._
- #LI-HYBRID_