General Manager, Ground Handling Sydney

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About The Role
The General Manager, Ground Handling (SYD) reporting directly to the Director for Ground Handling will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations at Sydney International Airport, with a focus on safety, service delivery, efficiency and cost effectiveness.
The role will deliver continuous improvement in key areas of safety, service delivery, and customer satisfaction, meeting all SLA targets (internal & external), and ensuring that all customer, business, strategic, operational and financial targets are achieved and exceeded.
Primary Duties And Responsibilities
Responsible for day to day leadership and management of all Ground Handling activities, including passenger, ramp, baggage, load control and operations, ensuring all activities are carried out in compliance with standard operating procedures and guidelines, and in accordance with regulatory requirements
In conjunction with the Commercial Team & Director Ground Handling, support the development and implementation of customer and key account strategic plans that deliver contractually agreed service levels and KPIs, and meet or exceed business financial targets
Lead, manage and develop the Sydney Ground Handling Management team including coaching and mentoring, and performance feedback to achieve high levels of performance and service excellence
Responsible for developing and maintaining close working relationships with external stakeholders including Airline Representatives, Airport Authorities, and third party suppliers
Responsible for developing and maintaining close working relationships with dnata Australia operational and support departments, ensuring a one dnata approach to service delivery, and realising the dnata Vision, Mission, and Values and a passion for Safety & Security as a priority essential
Serves as the voice of the Ground Handling operation, ensuring the organisation retains the required customer focus
Responsible for developing and delivering the Sydney Ground Handling annual budget and managing the department P&L
Responsible for analysing financial and operational results to ensure targets in all areas are being met or exceeded.
Initiate and manage improvement plans with internal and external stakeholders to maximise efficiency, revenue, and profit
In conjunction with the dnata Leadership Teams, support the business in all areas that sustain and improve dnata's brand, market position and financial growth
OH & S Responsibilities
Compliance with the dnata Safety and Environment Policies
Compliance with legislative Health & Safety requirements
Develop and maintain a positive safety culture focused on awareness and vigilance.
Conduct work in accordance with dnata's Health & Safety Management System;
Follow all safety work procedures, adhering to all safety guidelines provided;
Participate in emergency drills and/or evacuation
Essential Criteria
Tertiary educated up to Masters degree/ MBA or higher preferred
Extensive leadership experience and a commitment to driving a customer centric service culture within the team, experience gained in the aviation industry is preferred.
Excellent communication and interpersonal skills well suited to managing a diverse workforce in several locations
Demonstrated record of achievement in building and fostering relationships with key customers and stakeholders
Demonstrated business acumen including, financial and budget management and experience in driving cultural change and continuous business improvement to meet and exceed customer and business expectations and targets
Desirable Criteria
Previous experience in or knowledge of airline industry principles;
Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
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