Questacon Digital Delivery Manager, Executive Level

**Job no**: 513732

**Employment type**: Ongoing

**Location**: Canberra

**Categories**: Programme Management, Executive Level 1, Project Management

**About the department**:
The department plays a key role in the Australian Government's agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia's existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID-19 and adapt to its ongoing effects. Through our work, we support the government's economic recovery plan and help to deliver a better future for all Australians.

**About the team**:
Questacon is Australia's National Science & Technology Centre. We harness imagination and wonderment to make science fun and relevant for all. Our vision is for a better future for all Australians through engagement with science, technology and innovation.

Questacon's Digital Engagement Team is entering an exciting phase in facilitating Questacon's digital modernisation, including ongoing web development projects. It is a dynamic and insightful team that works across all areas of Questacon to:

- Support audience engagement via digital products and services
- Understand our online user and share insights across the organisation to improve engagement outcomes
- Collaborate and understand user needs to increase engagement, efficiency of services, communication and collaboration
- Strengthen digital literacy and provide advice on digital capability and how to get the most out of our online experiences

**The opportunity**

This role provides the opportunity to build on our international reputation for hands-on engagement with Science, Technology, Engineering and Maths and develop Questacon's user experience on-site, online and on the road. You will work collaboratively with teams across Questacon and the Department and play a key role in defining Questacon's digital future.

**What's in it for you?**

You will lead a great team and contribute your expertise and experience within an awesome workplace. You will demonstrate your ability to lead multiple projects that significantly contribute to the Questacon experience and create positive memories for people all over Australia. You will work collaboratively across the organisation and across the Department to significantly uplift Questacon's digital capability and play a key role in delivering Questacon's digital future. You will build on your skills in team management, stakeholder engagement, procurement and contract management and the implementation of systems to support and improve science engagement outcomes.
- Be a great leader
- experience leading a multidisciplinary team to deliver projects
- lead others to foster a positive workplace culture and enhance our people's capability
- Lead your team to manage priorities and work as a team or independently as required
- Deliver great service
- Capability to quickly learn and understand the functions of Questacon business areas, their user needs, and how they contribute to achieving Questacon's vision
- be flexible and responsive to stakeholder needs
- be pro-active and prepared to take ownership of work items
- Have excellent people skills
- have strong stakeholder management skills, including the ability to work with a broad range of people from a variety of backgrounds and skill levels
- collaborate with peers to deliver shared outcomes and shared knowledge
- contribute to a positive and rewarding work environment in which different perspectives are encouraged and diversity is embraced
- be able to co-ordinate and negotiate outcomes with stakeholders
- facilitate discussions or workshops with stakeholders
- Be a continuous learner and participate in continuous improvement
- participate in and lead change toward positive outcomes and building organisational capability
- be able to learn from your experiences and find improved ways of working
- participate in change and building organisational capability
- Have project or delivery manager experience
- Experience working with the implementation of digital systems is an advantage
- understand standard platform architecture, principles and roadmaps
- experience leading a team to adapt Agile methodology is an advantage
- Have great written, verbal skills
- ability to produce a range of high quality written material suitable for a range of audiences

**What you will do**:

- Lead initiatives to identify and implement continuous improvement and innovation to Questacon's audience engagement strategies, strengthening our online presence and supporting business objectives
- Co-ordinate and prioritise BaU and project activities
- Ensure that all work is appropriately governed which may include reporting progress, status, managing risk and recording decisions
- Lead the creative use of resources