Tour Leader, Tours

Amazon is seeking an enthusiastic and engaging Tour Leader to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Center in Kemp Creek.

As a Tour Leader, you will play a crucial role in showcasing Amazon's innovative technology and dedicated workforce to a diverse audience. You highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals.

This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators

Key job responsibilities
- Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors
- Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history
- Maintain positive site relationships and participate in site & community engagement activities
- Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge
- Ensure tour groups adhere to all safety protocols and facility regulations.
- Lead and support high level/VIP tours that require additional planning and coordination
- Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders
- Collect and report feedback from tour participants to improve the overall experience.

A day in the life
You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.

During the tours, you'll guide groups through various sections of the fulfillment center, explaining how customer orders are processed, picked, packed, and shipped with incredible efficiency.

Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.

About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession.

Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others.

As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's world class fulfillment operations.

BASIC QUALIFICATIONS
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent industry experience
- Exceptional communication skills and attention to detail
- A high level of professionalism
- A bubbly, positive outlook to inspire and engage tour participants
- The ability to work independently and autonomously
- Proficient in Microsoft Office, including Word & Excel

PREFERRED QUALIFICATIONS
- Experience in Fulfillment Operations
- Tourism, events, acting or hospitality industry experience
- Public Speaking or media experience
- Experience working with global teams

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job details
- AUS, NSW, Kemps Creek
- Public Relations & Communications