Service Improvement Lead

5 days ago

Melbourne, Victoria, Australia Frazer Tremble Executive Full time

12mth FTC | Melbourne CBD | WFH flexibility
- Collaborative, energetic team that values collaboration & growth
- Drive an enterprise-wide culture of Continuous Improvement

Do you have a deep passion for understanding customer needs and journeys and connecting them with optimal internal processes?

Our client is seeking a Service Improvement Lead to identify, map and implement process improvement opportunities in one of their most critical business units. The role will work with a cross-functional team to lead and inspire the practice of Continuous Improvement through projects and initiatives that are highly visible at an enterprise-wide level.

**The key responsibilities of this role include**:

- Lead multiple projects to improve processes around critical service delivery for all internal and external stakeholders across the organisation
- Deliver a capability uplift and sustainable outcomes that support an enterprise-wide commitment to Continuous Improvement
- Draw from a blended methodology toolkit incorporating Design (Service Design, UX Design) and Service Improvement (Lean, Six Sigma, Business Process Mining) to achieve optimal outcomes
- Facilitate workshops with key stakeholders to brainstorm solutions according to the identified success criteria
- Initiate a roadmap to show what will be worked on to ensure current, short-term and long-term success

***

**About You**

To be successful in this role, you will have a process improvement and design toolkit consisting of methods such as Lean, Six Sigma (or similar). You are passionate about Continuous Improvement and love to engage and advocate for these methods across broad stakeholder groups.

Experience running workshops on value/waste identification, prioritisation, brainstorming, Initiatives Roadmap and experience with ProMapp would also be highly advantageous.

**How to Apply**

**Abby Cham

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