Tenancy Advocate

6 days ago

Brisbane, Queensland, Australia Irasi (Independent Regional Advocacy Service Inc) Full time

Overview
At Independent Regional Advocacy Service (IRASI), we empower tenants through our QSTARS program and support individuals facing mental health challenges.
Our core mission is to build Information, Resilience, and Self-Advocacy so that vulnerable members of our community can achieve independence.
Tenancy Advocate
Location:North Booval, QLD
SCHADS4.1
Join our team as a full-time (or 0.8), on-site Tenancy Advocate and make a direct impact on the lives of vulnerable tenants.
You will empower clients by:
Providing expert advice on tenancy laws
Proactively mediating disputes with landlords
Educating clients on their legal rights and responsibilities
Your work will be hands-on and include:
Conducting client interviews
Meticulously reviewing tenancy agreements
Providing strong advocacy and support during QCAT tribunal hearings
Qualifications
A strong grasp of tenancy law, particularly theResidential Tenancies and Rooming Accommodation Act 2008 and its updates (or an ability to learn/ continual learning)
Proven experience in advocacy, negotiation, and conflict resolution
Exceptional communication skills(both written and verbal)
Ability to work autonomously and collaborate effectively with a team
A genuine sense of empathy for and understanding of vulnerable populations
Meticulous and timely record-keeping skills
A bachelor's degree in law, social work, or a related field is preferred
Previous experience in a tenancy or advocacy-related role is highly regarded (e.g., property manager)
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