Lending Solutions Consultant

1 week ago

Hobart, Tasmania, Australia Mystate Limited Full time

Lending Solutions Consultant's are responsible for developing and maintaining outstanding service standards for all aspects of internal and external customer satisfaction with a key focus in customer retention.

**Specific Accountabilities**
- Manage workflow in an effective manner to meet productivity and service requirements.
- Achieve required outcomes GOS results and key KPI's.
- Respond to incoming requests for cancellation of service with a high focus on retaining lending products.
- Successfully "outbound" customers at key events with a high level focus on retention.
- Actively seek referral opportunities for cross sales.
- Operate within the FSRA compliance and regulatory framework and adhere to all compliance requirements including relevant legislation and MyState policies and procedures;
- Employ safe working practices to ensure own safety and that of others in the workplace.
- Function as a competent, motivated, and professional member of the Contact Centre, Lending Solutions Team.

**Key Skills and Attributes**
- High level service skills and knowledge
- Experience in dealing with complaints and conflict resolution
- Strong results orientation and the ability to work under pressure
- Well-developed problem solving, negotiation and complaint handling skills
- Competent PC skills and use of appropriate computer software
- Demonstrated knowledge of financial services industry trends, and the generic environment and how these affect financial management practices for the individual
- Self-motivation with a result driven focus
- Demonstrated in depth knowledge of the products and services portfolio and policies relevant to this position including consumer lending
- Demonstrated ability to contribute to a positive and professional team environment
- Demonstrated knowledge of industry codes of practice and legislation including FSRA, Privacy Act, Consumer Credit Code, EFT, FTRA legislation

  • Lending Solutions Consultant

    2 weeks ago

    Hobart, Tasmania, Australia Mystate Limited Full time

    We are seeking expressions of interest for a Lending Solutions Consultant to join the team.As a Lending Solutions Consultant you will be responsible for developing and maintaining outstanding service standards for all aspects of internal and external customer satisfaction with a key focus in customer retention and discharges.Specific Accountabilities-...

  • Lending Solutions Consultant

    6 days ago

    Hobart, Tasmania, Australia Mystate Limited Full time

    Our Lending Solutions Consultants are responsible for all aspects of internal & external customer satisfaction & retention via our Contact Centre channel.The Lending Solutions Consultant will:- Retain customers through outstanding service standards to our customers and work within their delegation- Actively seek referral opportunities for cross sales-...

  • Strategic Lending Solutions Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomer Full time $60,000 - $100,000

    Lending Solutions Consultant Role OverviewJob SummaryWe are seeking a skilled Lending Solutions Consultant to join our team. In this role, you will be responsible for delivering exceptional customer service and driving business growth through strategic lending solutions.Main Responsibilities:Customer Service Excellence: Provide proactive, efficient, and...

  • Home Lending Solutions Expert

    1 week ago

    Hobart, Tasmania, Australia beBeeFinancial Full time $100,000 - $130,000

    Delivering long-lasting relationships with customers through exceptional home lending services requires a unique set of skills and expertise.Our specialists possess the knowledge to ask the right questions, deliver appropriate lending solutions, and build trust, confidence, and advocacy in every interaction.Whether a customer is buying their first or second...

  • Dynamic Lending Solutions Specialist

    2 weeks ago

    Hobart, Tasmania, Australia beBeeMortgage Full time $80,000 - $150,000

    Mortgage Broker OpportunityAbout the RoleWe are seeking experienced mortgage professionals to join our national network in Hobart on a full-time, permanent basis.Analyse client financials to identify suitable lending options and provide tailored solutions.Develop strong relationships with top agents and lenders to deliver exceptional client...

  • Home Lending Expert

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomerService Full time $90,000 - $120,000

    Unlock Your Potential as a Home Lending Specialist.Are you ready to make a mark in the world of lending? This dynamic role is perfect for those who thrive on building strong relationships and delivering exceptional customer service.In this high-impact position, you'll have the opportunity to:- Foster long-term partnerships with customers by providing...

  • Lending Manager

    2 weeks ago

    Hobart, Tasmania, Australia Bank Of Queensland Full time

    **About the Role**- Join the Hobart Owner Managed branch- which is under new ownership and management- Owned by the well-respected and long-standing team who also own and lead the Launceston branch- Competitive remuneration and parking provided- Exciting role in this newly created Hobart team Work for a team where you can bring your whole self to work.We...

  • Home Lending Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeCareer Full time $90,000 - $120,000

    As a lending professional, you will play a vital role in helping customers achieve their financial goals. You will be responsible for the success of our customers through the provision of relevant products and services that meet their financial needs.About the RoleThis involves driving growth through business development activities, processing and assessing...

  • Business Home Lending Manager

    2 weeks ago

    Hobart, Tasmania, Australia Westpac Group Full time

    **Based in Liverpool Street, Hobart office**:- **Referred and new business - Home Lending for Business Customers**:- **Career growth and development****How will I help?**This role is an exciting expansion of a newly created position, designed to support Business Customers with their Home Lending needs. As a Business Home Lending Manager, you will work...

  • Home Lending Specialist Community Bank Swansea Tas

    2 weeks ago

    Hobart, Tasmania, Australia Bendigo And Adelaide Bank Full time

    Home Lending Specialist| Community Bank Swansea | TAS**Do more, dream more, become more. Welcome to Bendigo.****About us**We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking...