Hospital Coordinator

4 days ago

Launceston, Tasmania, Australia Animal Emergency Australia Full time

Pet well-being discounts and discounted gym memberships
- Weekends and public holiday shifts only
- Hourly rate $30 + shift penalties

**About Us**
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

**About the Clinic**
Animal Emergency Service (AES) is one of Australia's leading emergency and critical care referral centres. We deliver world class emergency veterinary medicine and gold standard patient care. Our AES Underwood clinic is always bustling with exciting cases and an energetic atmosphere.

**About the Role**
We're seeking a motivated Hospital Coordinator to join our Underwood clinic on a fixed-term, part-time basis. In this pivotal role, you'll oversee the day-to-day operations of our veterinary clinic, particularly on weekends and public holidays. You'll be instrumental in ensuring smooth, efficient functioning, focusing on non-clinical operations while supporting a high standard of animal care.

Reporting to our Operations Manager, this role is part time with approximately **40hrs per fortnight on a 4-month fixed term basis (possible extension).** Please note this role will include 10hour Saturday shift, 10hour Sunday shift and public holidays.

**Key Responsibilities**:

- **Operational Oversight**: Manage patient intake, admissions, and discharge processes, ensuring effective coordination of staff and resources.
- **Team Leadership**: Supervise clinical teams, maintain best practice standards, and ensure appropriate staffing levels.
- **Compliance & Safety**: Oversee safety standards, manage workplace incidents, and ensure adherence to Workplace Health & Safety guidelines.
- **Communication**: Act as a liaison between the hospital leadership team and other departments to ensure smooth operations.
- **Customer Service**: Address and resolve client experience issues, ensuring a positive experience for both clients and patients.

**About You**
- Minimum of 2 years in a supervisory role
- Demonstrated experience in staff coordination, rostering, and people leadership.
- Background in Workplace Health & Safety and Occupational Health & Safety.
- Proven ability to manage operations efficiently and make informed decisions in emergency settings.
- Excellent communication skills
- Commitment to maintaining high levels of productivity and morale.
- Available for Saturday and Sunday shifts

**About the Benefits**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Appealing hourly rate approximately $30 + shift penalties + super + 17.5% Annual Leave loading
- Refer a Friend program & rewards
- Work-life harmony with flexible hybrid and remote structures and work arrangements
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- The opportunity to transfer across the company to fulfil your further career aspirations
- Collaborative and supportive team that will help you to develop you career
- Be a part of our veterinary emergency community, providing world-class services for animals

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