Branch Coordinator

_Are you a dynamic and contemporary leader with extraordinary dexterity in juggling a multitude of metaphorical balls, on fire, while riding a unicycle? _
- Are you on a never-ending quest to discover the treasures of evocative stories? _
- Do you value diversity? Do you devour books, delight in meeting people, and dream of overseeing fun program delivery?_
- Do you love talking all things digital evolution and making recommendations to your family and friends? _
- Ever wondered what it's like inside the Canberra bubble? Do you long to uncover the mystery and magic of the Ken Behrens community? Does the idea of top notch GLAM experiences, active travel, and Capital City standard theatre and sporting events, minus the traffic, excite you?_
- Libraries ACT needs YOU_

POSITION DESCRIPTION

**Directorate**:Transport Canberra and City **Position Number/s**:37655, several
Services

**Classification**:ASO6
Division: Territory and Business Services

**Position Status**:Permanent
**Branch**:Libraries ACT

**Position Hours**:FT
**Business Unit**:Library Branches

**Reports to** _: _P34360
**Position Title**:Branch Coordinator

**Location**:Various
Position Requirements: Ability to obtain
WWVP **Last Reviewed**:May 2021

**Fire Designated Position**: Yes

**DIRECTORATE OVERVIEW**

Join Transport Canberra and City Services as we make Canberra attractive, safe and easy to move around. We offer rewarding careers with great benefits, where you will work on projects that make a difference to the everyday lives of your family, friends and community.

We have opportunities available in a wide range of teams, all doing their part to help us achieve our mission of delivering connected services to the people of Canberra. You can help us improve our parks, ponds and public open spaces through horticulture, mowing and maintenance; boost
Canberra's sustainability through recycling and waste programs; and help our city be better connected through building and managing roads, footpaths, cycle paths and our integrated public transport network including buses and light rail. You can help us champion literacy and learning through our public libraries, ensure animal welfare and safety through our domestic animal services, and bring your skills to commercial operations that we oversee including Yarralumla
Nursery, ACT Public Cemeteries and Capital Linen. We also need those with great technical, business, creative and people skills to help us plan, support and communicate the great work that we do.

Join our team of close to 2,000 employees already at work in one of our 50+ locations across
Canberra and help us shape our city for tomorrow.

**DIVISION OVERVIEW**

**Transport Canberra and Business Division**
Transport Canberra ensures that buses and light rail are integrated with each other, and with other forms of transport including taxis and active travel elements such as cycling and walking, all of which makes public transport accessible for all Canberrans. The division also includes a range of

businesses that deliver essential services to our community. These include Libraries ACT, Canberra
Cemeteries, Capital Linen, Yarralumla Nursery and Birrigai.

**BUSINESS UNIT OVERVIEW**

Libraries change lives and Libraries ACT 's vision is Literacy and Learning for life. The library delivers traditional book based services as well as many learning programs and opportunities for the community to come together. Based across 11 sites, the library is integral to Canberra's literacy, self-education and learning, social inclusion, digital inclusion and citizenship. It is a vibrant service that is constantly re-inventing itself to meet emerging community needs and expectations.

**POSITION OVERVIEW**

The Branch Coordinator is a leadership role responsible for managing the day to day operations of the branch, ensuring excellent customer service through exemplary staff management and motivation, impeccable facilities and merchandising management, and the highest levels of customer service.

This position requires extensive liaison between Libraries ACT branches and operations, digital, lifelong learning, collections services and business administration areas, as well as with other businesses within Transport Canberra and City Services, other ACT Government directorates and external organisations.

The position supervises branch staff to deliver high quality customer service, efficient transactional processing, and the maintenance of collections and facilities.

Branch Coordinators also actively progress the strategic direction of Libraries ACT by participating in or leading working groups, drafting policy and operating procedures, presenting training on specific topics, etc.

This position reports to: Director Operations (SOGB).

This position supervises: Community Liaison Officers and Librarians (PO1), Library Branch

Supervisors (ASO5), Shift Supervisor (ASO4), Library Service Officers (ASO3), Library Assistants

(ASO2) and Shelvers (ASO1