Digital Program Manager

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Helping Hand Aged Care (HHAC) is dedicated to placing their clients' wellbeing at the heart of everything they do, supporting older people to achieve independence, dignity, quality of life, and the freedom to make their own choices. Helping Hand believe wellness is a right that looks different for everyone, that everyone deserves exceptional care and attention, and that maintaining a sense of purpose is essential. Guided by their core values of compassion, respect, excellence, and community, they strive to demonstrate genuine care, honour each person's feelings and rights, exceed expectations in the quality of their services, and build meaningful connections with clients, colleagues, and the wider community.
Role Overview
As the Digital Program Manager (DPM) at Helping Hand Aged Care (HHAC) your role will be to lead the delivery of the organisation's digital transformation roadmap, driving scalable and innovative technology solutions, enhance operational efficiencies, all while ensuring regulatory compliance and improvement of client outcomes. Reporting to the Digital Systems Manager, your role will oversee the planning, management, and execution of a portfolio of transformational digital projects ensuring technologies are aligned with organisational strategies, optimised for performance, secure, and compliant, while fostering cross-organisational relationships that support strategic priorities and innovation spanning over multiple business functions
Key Responsibilities
Lead the end-to-end delivery of digital transformation programs, ensuring alignment with organisational strategy and objectives.
Oversee the design, implementation, and integration of multidisciplinary digital systems projects, managing scope, timelines, budgets, and risks.
Direct and support project teams, provide leadership, coaching, and resources to ensure successful outcomes.
Engage and collaborate with internal and external stakeholders to define requirements, secure buy-in, and maintain transparency throughout the program lifecycle.
Drive continuous improvement by evaluating, selecting, and implementing technologies that enhance operations, compliance, and client outcomes.
Ensure change management strategies foster system adoption and deliver measurable benefits.
Monitor program KPIs, provide regular executive updates, and recommend mitigation strategies for risks and issues.
Maintain compliance with legislative, data privacy, and security requirements, working closely with regulatory and compliance teams.
Stay abreast of industry trends, emerging technologies, and best practices, whilst applying insights to enhance organisational capability and decision making
Essential Skills and Experience
Degree in computer science, IT, Business, Health Management, or related field.
Experience in the Australian aged care sector, leading complex transformation programs.
Proven history in managing large-scale projects and multidisciplinary teams.
In-depth knowledge of current and emerging Australian aged care regulatory frameworks.
Strong stakeholder management and organisational change leadership skills, including system adoption and process transformation.
Exceptional written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
For more information, please contact Bianca Holmes on or [email]. Please note – all applicant resumes must be submitted in Word format only and must address the key essential Key Capabilities outlined in the role description.
We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQI+ communities, and people from culturally diverse backgrounds.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Digital Program Manager?
Do you have a current Australian driver's licence?
Which of the following PMI certifications have you completed?
How many years' experience do you have with change management?
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