Motel Manager

2 days ago

Melbourne, Victoria, Australia Sri Gouri Pty Ltd Full time

Motel Manager$76800 per yearAbout usSri Gouri Pty Ltd T/as KYABRAM MOTOR INN is located between Shepparton and Echuca/Moama in Victoria's north.
A country motel, the location is prime position for those interested in fishing and boating, or exploring what regional Victoria has to offer.Our Motel Manager is a leader of our business, and is trusted by the local and visiting community.
We are looking for someone available to work full-time (38 hours per week) to provide the best service to our customers.Position Requirements/Skills:The desired applicant will have all of the following skills;?Great team leadership?Exceptional customer service?Ability to listen to customers and fix any issues?Ability to problem solve and think quickly?Experience training and supervising staffDuties and Responsibilities: The responsibilities of the Motel Manager include;?Supervising Front Office staff, including Front Desk, Night Auditors?Ensuring a high level of customer service is maintained at all times?Assisting with scheduling of Front Office staff to ensure busy periods are covered adequately?Troubleshooting all guest issues?Processing compensation issues?Communicating with housekeeping, owners, and central reservations departments?Liaising with third parties as required?Assisting with the coordination of organisation of Front Office information and administrative tasks?Undertaking of the village layout, and provide directions when necessary?Supplying guests with all information that they need to be able to enjoy their stay?Maintaining health and safety standards and emergency procedures?Safely manage the accounts and cash?Maintaining the cleanliness and tidiness of the premise?Forwarding all bills and account summaries to the accountant and ownerAbout you:You should have 3 years experience working in customer service and leading teams.
Motel or hotel management is deemed favourable.
You must be willing to live and work in a regional area.

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