Technical Delivery Coordinator

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people's lives through technology.

The role of the Technical Delivery Coordinator is to maintain intimate knowledge of the clients' environments and guide both our technical teams and our clients to deliver successful Business outcomes.

We're looking for passion, ambition, and a depth and breadth of core knowledge as well as the adaptability to cross-train in other areas as market demands.

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

What you'll do

The Technical Delivery Coordinator is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key client deliverables are met and are in accordance with agreed client SLAs.

You will also be responsible for dealing with, or escalating where necessary any standard and complex service request related issues that may arise in order to ensure successful client outcomes.

**Some of the core responsibilities include**:

- Preparation and presentation of reports
- Act as the conduit between projects team and BAU to successfully deliver projects into operation readiness
- Establish, Develop, and Maintain client relationships
- Deploy and deliver all consulting and delivery engagements in line with accepted best practices, automation, Datacom and Client delivery standards;
- Responsible for ensuring the overall maintenance of client' IT environments
- Performing triage function(s) to determine if a request is standard vs complex
- Coordinate major change / major incident activity in conjunction with change and major incident management team
- Provide support to the Service Delivery Managers and Senior Service Delivery managers

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring
- Strong knowledge of technologies (e.g. Cloud, AWS, Azure, Google etc);
- Strong knowledge of Microsoft Operating Systems
- Ability to facilitate technical discussions and coordinate troubleshooting efforts
- Ability to influence and lead technical conversations internally and with the client
- Excellent written and verbal communication skills in both a technical and non-technical format
- Ability to develop and document procedures for technical support processes
- At least 2 years' experience in a technical role
- Ideally you will have experience working in a Managed Services environment and using ServiceNow

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

**Requirements**:
LI-Hybrid