Guest Services Supervisor

2 weeks ago

Melbourne, Victoria, Australia The Meat & Wine Co Full time

Established in 2000, **The Meat & Wine Co** prides itself in providing an exceptional and unique steakhouse dining experience. The Meat & Wine Co is a **full service, casual fine dining steakhouse** that **specialises in dry-aging steaks** and has an **impressive wine selection. **Our teams pride themselves on their **people first culture** and **training and development**.

Our **Hawthorn East **restaurant is looking for an experienced **Host Supervisor** to lead the **Guest Services Department** within our store.

Working alongside the management team, you will have the chance to lead, drive and mentor a team of enthusiastic and committed team members to ensure an outstanding dining experience for your customers.

**What we can offer you**:

- Employee discount and staff meals
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team

**Do you have?**:

- A minimum of 2 years' experience in guest services within the restaurant, hotel or tourism industry
- Experience in function booking and coordination
- Previous experience in an A La Carte environment an advantage
- Cash handling experience
- Advanced verbal and written communication skills
- SevenRooms experience an advantage
- Current RSA certificate
- Flexible availability over a 7 day rotating roster

**Day to day duties may include**:

- Allocate and monitor all reservations and manage the door during service periods
- Maximise seating times and allocations through multi tasking
- Responsible for processing financial transactions and closing procedures
- Manage the function process end to end - exceptional communication skills both external and internal
- An understanding of up to date reservation systems and working with loyalty programs, vouchers and gift cards

We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please click "Apply"

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Ability to commute/relocate:

- Hawthorn East, VIC 3123: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Guest Services: 1 year (required)
- Supervising: 1 year (preferred)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

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