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Community Lead
2 weeks ago
Hi And thanks for stopping by
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
**About the Team**
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
**ABOUT THE ROLE**
We're assembling a fresh team of community pros, tasked with showcasing what the future of customer experience looks like. This is your chance to be part of something big—a team that's all about pushing boundaries and exploring new frontiers in a fast-paced, yet deeply supportive environment.
You'll be at the core of crafting a new community space for our SME customers. Your role? It's going to be a mix of everything—offering hands-on support, producing top-tier content, igniting engaging discussions, and driving critical thinking. As we scale, so will your impact. We're looking for someone who's equally at ease rolling up their sleeves and diving into the details of a customer case as they are crafting strategies that turn insights into actions, empowering our teams to harness the power of community to move the needle on their goals faster, with less effort.
**THE SKILLS YOU'LL NEED**
- People Whisperer: You're not just good with people—you're the go-to for understanding what makes them tick. You've got a curiosity about connecting, digging deep into motivations, and spinning stories that get folks fired up to join and participate in our community. Background in counselling, education, or communications? Perfect.
- Customer Experience Maestro: Problems? You don't just solve them—you prevent them. You dive deep into the details, mastering every quirk of the product. You know who to call and when, and you're a pro at turning complex knowledge into engaging, beautiful customer experiences.
- Data-Driven Storyteller: Numbers don't lie, and neither, do you. You know what to measure, how to make sense of it, and, most importantly, how to make others care. You're the one who gets the team excited, weaving data into stories that drive real change in product, support, and success.
- Specialised Savvy: You might not know it all, but you've got your superpowers, whether in content creation, Zendesk and CRM wizardry, operations, or service design. Whatever it is, you bring it to the table with a laser focus on building a thriving community that moves the needle for both our members and MYOB.
**Our Culture & Benefits**
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.
\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it's called Flexperience, and it's designed by you and your team
\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
\uD83C\uDFAF Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
