Client Service Director

5 days ago

Sydney, New South Wales, Australia Hello Full time

This is a hybrid leadership role sitting at the intersection of social media, influencer/talent, and client service.
The position requires someone with deep expertise in influencer and talent marketing who can run that capability end-to-end, while also operating at a Client Service Director level to lead client relationships, shape briefs, manage commercials, and oversee large-scale social accounts and teams.
Hello is Australia's most-awarded independent creative agency — built on social insight, fueled by talent, and driven by cultural impact.
As Campaign Asia's 'Social Media Agency of the Year' (2022–2024) and Influencer Agency of the Year (2024), we've redefined what it means to think socially — forging campaigns that don't just resonate, they convert.
On the talent and influencer front, Hello has been named Campaign Asia's Influencer Agency of the Year 2024, while also being the most-awarded influencer marketing agency by the Australian Influencer Marketing Council (AiMCO) for four years running.
In the most recent AiMCO awards (March 2025), Hello Social was crowned Australia's Best Large Influencer Marketing Agency , securing 5 wins — underscoring our creative effectiveness and standout leadership in talent marketing.
With a 60+ team spanning Sydney and Melbourne, we use creative intelligence across creative, talent, media, earned and activation capabilities to deliver the region's most effective work.
We partner with the world's best brands like Uber, Audible, Peloton, Afterpay, BMW, MINI, Unilever, Kimberly-Clark, Paramount+ & Paramount Pics, and many more — proving that creative intelligence moves brands forward.
Client Services Director – Social & Talent You'll be responsible for: Day to day management of Talent team and offering — leading our influencer and creator capability, managing talent strategy, execution and measurement.
Operating at CSD level, balancing commercial leadership with trusted client partnership—shaping briefs through close collaboration, managing major accounts with empathy and strategic clarity, and driving sustained business growth.
You'll be an inspiring leader and a commercially sharp operator who is not only on the cutting edge of social and talent, but has a proven track record of using these channels to drive real impact for brands.
You'll guide and mentor a large team, build high-trust client relationships, and ensure Hello continues to set the pace in both social and influencer marketing.
KEY RESPONSIBILITIES Leadership & Team Development In partnership with the Director of Social & Talent, lead Hello's Social & Talent offering, inspiring and setting the vision for the team.
Manage and mentor

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