Client Service Director

Overview

Hello Surry Hills, New South Wales, Australia

This is a hybrid leadership role sitting at the intersection of social media, influencer/talent, and client service. The position requires deep expertise in influencer and talent marketing who can run that capability end-to-end, while also operating at a Client Service Director level to lead client relationships, shape briefs, manage commercials, and oversee large-scale social accounts and teams.

Hello is Australia's most-awarded independent creative agency — built on social insight, fueled by talent, and driven by cultural impact. We are Campaign Asia's Social Media Agency of the Year (2022–2024) and Influencer Agency of the Year (2024). We've redefined what it means to think socially — forging campaigns that don't just resonate, they convert. On the talent and influencer front, Hello has been named Campaign Asia's Influencer Agency of the Year 2024, and is the most-awarded influencer marketing agency by AiMCO for four years running. In AiMCO awards (March 2025), Hello Social was crowned Australia's Best Large Influencer Marketing Agency, securing 5 wins.

With a 60+ team spanning Sydney and Melbourne, we use creative intelligence across creative, talent, media, earned and activation capabilities to deliver the region's most effective work. We partner with brands including Uber, Audible, Peloton, Afterpay, BMW, MINI, Unilever, Kimberly-Clark, Paramount+ & Paramount Pics, and more — proving that creative intelligence moves brands forward.

Client Services Director – Social & Talent responsibilities include:

Key Responsibilities

Leadership & Team Development

• In partnership with the Director of Social & Talent, lead Hello's Social & Talent offering, inspiring and setting the vision for the team.
• Manage and mentor Account Directors across social & talent and their teams; ensure best-in-class client service, staff development, and succession planning.
• Build and manage structures that align resourcing with revenue forecasts while maintaining strong profit margins.
• Drive recruitment, retention and growth of top talent in social, client service and influencer.
• Champion a thriving, collaborative and ambitious agency culture.

Influencer & Talent

• Head up Hello's influencer and creator offering across the agency.
• Oversee talent identification, negotiations, contracting, and campaign execution.
• Ensure influencer work delivers against client KPIs and creative ambition.
• Build frameworks and reporting to measure effectiveness, ROI and compliance.
• Stay ahead of industry shifts, emerging platforms, creator economy trends and regulatory changes.
• Position Hello as a leader in influencer and talent marketing in the region.

Client Service & Commercial

• Own and grow senior client relationships, acting as a trusted partner to marketing leaders.
• Shape briefs, lead pitches, and deliver strategic recommendations that drive business value.
• Provide commercial stewardship: manage budgets, forecast revenue, deliver against profitability targets.
• Spot opportunities to expand scope with existing clients and lead on new business wins.
• Act as an escalation point for clients and teams, balancing commercial discipline with creative ambition.

Creative & Strategic Contribution

• Champion big social and influencer ideas — create the conditions for great work.
• Inspire teams to push creative boundaries while staying strategically grounded.
• Interpret client business needs and turn them into compelling social and talent strategies.
• Drive innovation across functions to future-proof Hello's offering.

What you'll bring

• Proven experience leading large social/integrated teams within an agency environment.
• Deep expertise in influencer/talent marketing — from talent management to campaign delivery.
• Strong commercial acumen: confident with revenue targets, forecasting and growth strategies.
• Experience managing senior clients, pulling briefs, and shaping big programmes of work.
• A record of developing and inspiring high-performing teams.
• Strategic, creative and commercially balanced thinking.
• Charisma, diplomacy and emotional intelligence in relationship management.
• Ability to stay calm under pressure and juggle multiple large projects.

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management

Industries

• Advertising Services and Marketing Services

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