Customer Service Specialist

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

**The Opportunity**

Our Australian Steel Markets business is looking for a Customer Service Specialist to join our Customer Service team based in Acacia Ridge.

As someone who strives for service excellence, you will be the key customer representative to a dedicated portfolio of highly valued key customer accounts. Working closely with the Customer Service Manager - QLD, you'll be providing leadership support, coaching and mentoring to the broader team of account professionals.

Your success in this role will grow from demonstrating expertise and professional knowledge, as you partner with internal departments to implement and deliver cost-effective and efficient supply chain solutions for our customers within the agreed market offers.

**What Will You Do?**

As a key contributor in the team, you'll lead with enthusiasm, supporting the team to succeed. You'll use your strong analytical skill set to make data-based insights, so that we can further partner with our customers in understanding their business needs and challenges, creating smart solutions together.
- deliver a superior customer experience for your account portfolio
- work with internal stakeholders to provide solutions and deliver product in line with customer business needs
- undertake analysis projects to identify, monitor and analyse customer trends and behaviours
- coach and mentor the team to strengthen capability
- lead improvements with our systems and processes, implementing changes for internal teams and customers

**More About You**

As an experienced customer service professional with sound exposure to managing client accounts, you will bring:

- strong commitment to providing and fostering an exceptional customer experience
- superior attention to detail with the ability to resolve issues and identify solutions
- intermediate to advanced skills of MS Office, including MS Excel
- the ability to work with ambiguity and constant change in a fast-paced environment
- effective influencer who can grow and build strategic partnership
- commitment to working within a team, thriving in a collaborative, energetic and enthusiastic environment

**Why BlueScope**

As we're **creating strength** for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:

- **Learn and develop as you grow.** With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- **Create innovative solutions.** Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- **Experience connection and care**. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
- **Deliver work that matters. **Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose**:"We create and inspire smart solutions in steel, to strengthen communities for the future."**

Join us, **creating strength** for the future.
- Applications close Sunday 15 September 2024._